Our support team is just a click away! We recommend that you remain at the airport until your details have been successfully transmitted and your reference number issued. Please save your control number; you will need it when communicating with TSA and to check your status. You can report the damage to the Lufthansa baggage tracing counter at the airport. If you lost something in a Charlotte airport restaurant or bar, it's likely with HMS Host, the company that runs those. Frequently Asked Questions Q: What happens if you lose your luggage claim ticket? The main terminal is the central body of the airport and consists of 3 levels. American customer service Customer service American Airlines Certain events,such as the current situation in the airline industry, which is suffering from bottlenecks and a shortage of staff, adverse weather conditions, technical problems in the baggage handling areas or a bag tag becoming detached, can sometimes lead to baggage items being damaged or not arriving at the destination airport at the same time as their owners. What should a passenger do if his or her bag is missing after taking a flight. Daily Flights: 1,424 We will be on American Airlines. The Hourly Deck is also the most convenient parking option if you prefer to meet your passenger in the terminal. Official websites use .govA .gov website belongs to an official government organization in the United States. 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services. If you wish to park your vehicle and escort a . Level 2 is check-in and ticketing with 5 security checkpoints leading through to the departure concourses. This applies even if passengers did not disclose, when they checked-in, that these items were packed in the bag. If you book with airportparkingreservations.com, parking starts at just $5 per day with all hotels and off-site parking lots offering free shuttle services to/from the airport. If you left your item on a plane, at the ticket counter, or in the gate area of your flight, it may be with that specific airline. To reach Concourse D, take a left out of Concourse E, or to reach the other concourses take a right and walk along the connector. Provide as much detail as possible including receipts, appraisals and flight information to avoid delays. Receive email updates about the latest in Safety, Innovation, and Infrastructure. As soon as we have found it, we will contact you to arrange how to return it to you. We have Conditional Approval for Global Entry, but have been unable to secure an Interview locally. Airport status is only available for US airports. Thank you. Liability is governed by the Montreal Convention. CLT acknowledges that it is operating almost at maximum capacity and is in the midst of many renovation projects to expand and enhance its facilities. Weve listed hotels below that are 1.6 to 4 miles from the airport, ordered by distance. When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters. It also accommodates baggage claim A1-A3, B, C, D, and E. In the same area, there is also an Info desk, ATM and Baggage service between B and C. The long-term 1 and long-term 2 parking lots are accessible by riding the courtesy shuttle bus to/from the terminal and cost just $10 per day to park. The rental car facility is located outside the terminal on level 2 of the hourly deck. For checked baggage, the airline is liable, regardless of fault, for any damage caused to the baggage in its care. If you are connecting at another airport from CLT then it is advisable to check whether the connecting airport also accepts mobile boarding passes. Before clicking the 'File a Claim' button above, please review the list of airports that use private companies in the 'External Claims' section at the bottom of this page. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Cleveland, OH. Most are located within the secure area, with just a few cafes located outside of security in the baggage and ticketing areas. Reach out to us on one of our various channels below, at any time, and we will assist you shortly. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. Airlines Operating from CLT If your item was lost in a "common" area like a restroom, gate area or baggage claim, it's probably with the airport's lost and found. All Rights Reserved. I am traveling from Barbados to Toronto Canada through Charlotte. Security checkpoint A is the closest to Concourse A on the west side of the terminal and there is a good selection of shops and restaurants in the north and south concourses, as well as in the connector. TSA takes the responsibility to fairly adjudicate claims seriously. Main Terminal document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Disclaimer:Upgraded Points, LLC and its website, UpgradedPoints.com, provides information on credit cards, reward programs, travel information and ancillary information concerning travel and credit cards. Redeem miles AAdvantage FAQs Customer service FAQs Passenger rights - Canada Back to top Help and Contact | Lufthansa We have Answers. Charlotte Douglas is a fully connected airport with all concourses accessible from the main terminal, as well as each other. An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. After 90 days, any item left unclaimed will become the property of the city. What can I do if my baggage has not been found within five days of reporting the delay? There are 8 gates numbered D1, D3-D6, D8, D10, D13, and the closest security checkpoints are D and E on the east side of the terminal. If an airline destroys or loses a $20,000 assistive device during a domestic flight, the airline is liable for $20,000. The Hyatt House Charlotte Airport offers shuttle service to both the airport and destinations within a 3-mile radius, including multiple shops and restaurants. Sun., Mon., Thur., Fri.: 5:15 a.m. to 10:30 p.m. 4240 Scott Futrell Dr., Charlotte, NC 28214, 2700 Little Rock Rd., Charlotte, NC 28214, 2731 Little Rock Rd., Charlotte, NC 28214, 2400 Cascade Pointe Blvd., Charlotte, NC 28208, 2707 Little Rock Rd., Charlotte, NC 28214, 3425 Mulberry Church Rd., Charlotte, NC 28208, 2625 Little Rock Rd., Charlotte, NC 28214, 3315 Scott Futrell Dr., Charlotte, NC 28208, 4238 Business Center Dr., Charlotte, NC 28214, 2541 Little Rock Rd., Charlotte, NC 28214, 3055 Scott Futrell Dr., Charlotte, NC 28208, 2800 Coliseum Centre Dr., Charlotte, NC 28217, 4119 S. Stream Blvd., Charlotte, NC 28217, 108 Airport Commons Dr., Charlotte, NC 28208, 212 W. Woodlawn Rd. To do this, please fill out the list of contents on our baggage status page which you will be able to access automatically five days after reporting your delayed baggage. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. Track Flights, Search Fares, Locate Airlines. click here to leave your comment. Currently, there may be delays with delivery; however, we will make every effort to ensure a speedy processing and ask for your understanding. This location does not accept cash or checks. To access Concourse E, passengers need to take the escalator or elevator down to level 1 from the connector where there are moving walkways. Every effort is made to resolve a claim when property is proven to be damaged or lost during TSA's security screening process. Distance From Uptown Charlotte: 8 miles (13 km) Airport Parking signs on the roadways also provide timely parking facility status updates. 3. Review and complete the online claim form, as instructed below. Near entrance, across from gate D1, Interactive airport map for CLT Opens an interactive map in a new window. Here's the rundown though, of who you'll want to call for finding a lost item from Charlotte Douglas International Airport. An official website of the United States government Here's how you know. Considering the number of passengers CLT serves, its quite a compact airport and does not require the need to travel by train or shuttle in between departure areas all concourses are accessible by walking. When you lose an item in CLT, the department you need to contact will depend on where you lost the item: Information Services: CLT has information desks in the center of the ticketing area and baggage claim. Terms apply to offers below. Airlines may have different policies to determine when a bag is officially lost. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Terms of Service apply. Yes, if you are not being permitted to check-in online then it seems you will need to finalize your check-in at the airport. United Airlines Airlines Airline Ticket Agencies Website (877) 230-4796 9000 Aviation Blvd NW Concord, NC 28027 4. Thank you! Please report damaged baggage immediately to the local Lufthansa baggage tracing counter. 1200 New Jersey Avenue, SE Airlines are free to pay more than the limit, but are not required to do so. Airlines are free to pay more than the limit, but are not required to do so. This bonus value is an estimated valuation. Passengers should stay in close communication with the airline after filing a claim and during the baggage location process. To reach Concourse E, take a right out of Concourse D, or to reach the other concourses, continue straight along the moving walkways. Please click here if you want to report about Delayed Baggage. Email. Safe travels! The Embassy Suites by Hilton Charlotte is not only close to the airport, but other area attractions as well like Bank of America Stadium, Charlotte Motor Speedway, Discovery Place Science, and SouthPark Mall. Lost and found office is located at Baggage Claim Zone B and operated seven days a week from 8 a.m. - 6 p.m. Here's What You Can Doand How You Can Avoid It, Louis Armstrong New Orleans International Airport Guide, Hartsfield-Jackson Atlanta International Airport Guide, I Traveled to a High-Risk Countryand It Ruined Airport Security for Me, Don't Leave Home Without the Best Travel Accessories, Southwest Airlines Unaccompanied Minor Policy, Ellison Onizuka Kona International Airport Guide. Assistance request for disabled passengers when parking: 704-359-4038. The baggage claim area is on the gound level of the terminal. We are traveling OMA to DUB via CLT, with a lengthy layover. Have a Question? Phone Number: 704-359-4013 With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. Frequently asked questions Delayed baggage As soon as your baggage turns up at your destination airport, we will contact you to set up a delivery time. Federal government websites often end in .gov or .mil. Take exit 9 to merge onto US-29 N/US-74 E/Wilkinson Blvd. Lounge access may be restricted at times due to capacity. Costs for replacement clothing and toiletries cannot be reimbursed if your delayed baggage is lost on your return flight or arrives at your home late. Note down your reference number and check the status of your baggage regularly. Number of Bags Received * Required. Screening at certain airports is performed by private companies and not TSA. Items that remain unclaimed for 30 days will become the property of the City of Charlotte. And if you left something on a plane, at a ticket counter, or at a gate, it may be at the specific airline's lost and found. Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. Charlotte Douglas International Airport Security Checkpoint TSA Lost and Found, 704-916-2200 Restaurants and Food Court HMSHost, 704-359-4997 Retail Stores The Paradies Shops, 704-359-1890 All other areas CLT Airport Lost and Found, 704-359-8765, or e-mail: Please contact your individual airline to learn their policies on traveling with pets. If it's a cell phone, be sure to leave the cell phone number, your carrier, and the brand of the phone. If you believe you left your item at a TSA checkpoint, call 704-916-2200. Youll see them sporting a Pet Me vest with a handler. So, if you left your item there, call 704-359-4316.