Under normal circumstances, these processes are manageable. I purchased tickets via StubHub for a concert 3 months in advance. Class Action Lawsuit Filed Against StubHub - Law Cities Ive been trying to get my money back for 2.5 years with no luck! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The new policy offerers a coupon. They asked me to list it as resale. I bought my tickets under a much different safety expectation. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. The Daily Journal named her a Top Woman Lawyer in California for 2021. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Our content is intended to be used for general information purposes only. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. Please download the PDF to view it: Download PDF. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. Same seats wrong game. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. Privacy Policy | Previously, she represented workers and retirees at a national employment law firm. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Last Updated on May 5, 2021 by Dave Clark. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. THEIR GUARANTEES ARE A LIE. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. Before commenting, please review our comment policy. It is the world's largest ticket marketplace. I purchased OHL tickets the day before the game. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. I had to do all the work, not them. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. I am disputing through PayPal. Be the first one to find this review helpful. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. In response, he received a refund in the form of a coupon worth 120% of the original price. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Please use any other ticket resale company this one doesn't care about their customers. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. NEVER USE STUBHUB. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. The suit was filed in error, according to the plaintiff. In March 2020, as the scope . FanProtect Guarantee: I call Stubhub. StubHub Hit With $5 Million Class Action Lawsuit - Yahoo! | StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. This browser does not support PDFs. It is important to note that the settlement is not final and the settlement process is ongoing. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. 1:12. Until the event id canceled (not postponed) they won't give a refund. The case is based on an NHL game that was canceled because of a strike. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. I have not received any information on recovery of my money yet. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Those with tickets to canceled events will get a credit of 120% of the purchase price. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. The news comes just over a week after ticket resale sites began requesting corporate bailouts. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Please be patient. Since COVID-19 has come, StubHub's new policy is no refunds. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. StubHub, Ticketmaster win in MLB ticket lawsuit - Yahoo! News Corrado Rizzi is the Senior Managing Editor of ClassAction.org. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Singh says the reasoning is the financial impact from coronavirus. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. The plaintiffs may also opt to file a lawsuit on their own. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. The company reportedlydoesnt have enough liquidity to honour these requests though. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern I was a part of this fiascoplease add me. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. No refund or voucher has been offered. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Gender Discrimination against Transgender and Nonbinary People. I will never use Stubhub again. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. I tried contacting support and I kept getting the same response. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. Please add me I have communication and documentation to prove stub hub is just keeping my money. StubHub claims it is postponed not cancelled and will not give me my money. StubHub - Wikipedia StubHub to Refund Over 75k Customers for Events Canceled During the The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. He has prosecuted a variety of consumer protection and complex employment cases. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Yes I have two events canceled from Covid that I did not get a refund. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Enjoy reading our tips and recommendations. I had to spend hours on the phone with StubHub just to get them to do their job. Still have tickets to the cancellation. StubHub to Dismiss StubHub Lawsuit - Lawyer Rule Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. StubHub said I had to wait 7 days after the show took place to get my money. StubHub sues Golden State Warriors, alleging monopoly - ESPN.com I want my refund from them as well. When I called them on itthey said it was my fault and I have to resell the tickets. A California class-action lawsuit has been filed against the ticketing site StubHub. The credits issued by the company are valid through the end of 2022. I was informed they could not secure the tickets from the seller. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews For more information about reviews on ConsumerAffairs.com please visit our They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. There is a chance that StubHub will settle the case in the future. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). Combined with viagogo, we now span 90+ countries around the world. In April, when the suit was filed, MLB had . A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. I am not good at technology. Add me too please! The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Read our Newswire Disclaimer. Please add me. Bought tickets 2 months in advance for basketball game, never received them. It also points to a recent spike in e-ticket sales, which increased ticket prices. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. This putative lawsuit is related to a multi-state investigation that StubHub settled. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. The case is still pending, but will be heard by a jury. If the show ends up being cancelled you will receive a refund. that reports on class action lawsuits, class action settlements, The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. How do I know I can trust these reviews about StubHub? Re: adele show refund. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Solved: adele show refund - StubHub Community Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. Sign up to receive our free weekly newsletter. "If you have tickets to a show that is postponed, you will be able to select your refund . Easy sales process: If you would prefer a cash refund, simply . ADD ME PLEASE! ConsumerAffairs is not a government agency. No refund bottom line. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . How to Get a Refund from StubHub - Christian Small For Daddario, that price was $6,200. In the . You must contact the The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. FALSE. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana .