Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. But you money hungry corporates line your pockets and just go on like we owed that money to you. StubHub will contact you as soon as possible. Its really not fair to people whom purchased on this platform. Til' they get their procedures in the correct order, I'll never return as a buyer. Did you think about anybody besides yourself? These tickets were not purchased with a coupon. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Olivia Perreault. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. Under normal circumstances, these processes are manageable. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. I WANT MY MONEY BACK!!!! Hope someone from Spain make a demand withe the corresponding authorities. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Other sellers may take a case-by-case policy. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. i have attached the information from the venue. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. They only let a few more people in until they actually closed all the doors. Terrible Service! >> I PURCHASED TWO TICKETS FOR $390. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Dworsky says he hopes she'll intervene. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. I purchased a ticket in February for a concert for over $800. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. 5. Ticketmaster Quietly Changes Its Refund Policy (TL;DR: You're Screwed) Also disputing a charge that you made is fraud. StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. my bank says 10+ days to get a decision if they will return my money. Stub hub is a 3rd party seller. We greatly appreciate our communitys patience and understanding during this extraordinary time.. Called back for refund. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Necessary cookies are absolutely essential for the website to function properly. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. Awful company that I hope fails soon. Hopefully the credit card company will stand up for me. Did StubHub's changed ticket refund policy violate Massachusetts law? StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. I agree I do not like their return policy. I would like a refund!!! if you have any questions please feel free to contact me. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. StubHub is taking a lot heat over the policy. I will NEVER use Stubhub again. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Called back for refund. I want my money back I am not thinking about other events that might take place in the far away future. How to Request a Stubhub Refund [98% Success] - DoNotPay What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. I'm being charged on sold tickets that were then refunded. I purchased a Citi field parking pass for Mets opening day. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. the Stubhub policy is to only give refunds if an event is cancelled. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Is it still taking 120 days? Horrible company. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Thanks for stealing my money and for the lack of respect for customer experiences. I lost my tickets. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. It . The Hollywood Reporter is a part of Penske Media Corporation. Want to pick up my tickets from a UPS store. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! So you don't think it's possible the original buyer got refunded and we just don't know about it? As pointed out by @don_shano, this is. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Or choose from the following popular destinations. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Remember to provide us with valuable feedback. If there is any changes to that, all affected buyers will be notified via email. Once we have clear actionable next steps, we will be sure to notify our fans via email! follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Its a bs. StubHub offers refunds for pre-policy change cancellations Copyright 2023 Xperiology. My girlfriend's 30th bday gift is being ripped off! Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. It does not store any personal data. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . Never Will I Buy From Stub Hub Again. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. This cookie is set by GDPR Cookie Consent plugin. Don't take NO for an answer! "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. . They still charged me fully for a canceled ticket transaction. Concert was postponed to October and was just canceled. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: COVID refunds: Wisconsin, StubHub settlement reached - WITI GIVE ME MY MONEY. i am not interested in a credit that expires so therefore am requesting my full refund. So I would like a refund for the pass that was never sent to me. The festival would issue them a new wristband and cancel the "lost" one. We are changing the way you register and sign-in to the StubHub Community. StubHub updated their policy today. No Refund Policy? I just purchased tickets for 352.00 for the Cornhuskers Purdue game. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Do not buy tix here! We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. For sure I can warn any one who is going to use this service. Site says venue will honor original ticket but when i click on view tickets nothing there! StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. UPDATE: Ticketmaster, StubHub, Eventbrite have all changed their refund In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. The 3 tickets totaled close to $600. and did I get a refund?!? The event has been passed, and no new date has been posted. StubHub Refund Class Action Lawsuit - Gibbs Law Group Terrible customer service. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. I went to Barclays Center for the Chris Brown Party Tour yesterday. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. It is taking Stubhub about 120 days to process refunds. StubHub's no-refund policy leaves ticket holders fuming - WCPO All rights reserved. We lost the concert for that. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Honor yours. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. How Can I Request a Refund for a StubHub Ticket? Ticketmaster Changed Its Refund Policy Without Notice - Travel The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. They DO NOT have their customers backs. Decide on a ticket price and how you will be repaid. This doesn't make any sense and I transferred these tickets way early on before COVID. These returns could mean so much to so many people, myself included, as to a difference as food or rent. The credits are valid through the end of 2022. The 4 tickets were then sold to 2 customers. Unfortunately, my order was submitted when I was clicked the cancel button. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. StubHub changes its refund policy during COVID-19 pandemic - WKBW Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Furthermore, If you have any questions, please do not hesitate to contact us. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. Obviously the concert was canceled and I would like my money refunded. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! Receive a full refund of your purchase 2. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. My credit card can do refunds up to 60 days which of course is passed. After the switch, you will enter the email address you use to access the community in order to reset your password. 2023, Hearst Television Inc. on behalf of WCVB-TV. I notified a chat type person immediately to tell her I made a mistake. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. How come they can't control that?!! This evening I was on Stubhub looking for Lakers tickets for January 2016. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. At NO stage did they advertise this game as a TBA or TBC date and time. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. Now what? UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Yes It's not fair to the seller or stubhub. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Seller listed tix he didn't actually have. So much for the 100% guarantee. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. Sams Club vs. Costco Which One is Better for You? View SeatGeek . Managing your orders 43. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy We waited two hours until they decided to open the door again. No longer was it offering full refunds, only a 120. Too many other competitors out there doing it differently. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Certainly they can see that my ticket barcode was not scanned somehow. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. After another hold the rep told me the manager said the same thing. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. COVID-19 Impacted Events Updates : StubHub I purchased tickets to the Olympic gymnastics trials in January 2020. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. I wish I found this website earlier. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. a cash refund, but that cash refunds remained the default. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. He was waiting for someone else to send them to him. I tried transferring through Wells Fargo and they didn't let me transfer. I'm upset at this it's fraud, Just want your attention. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. But by the end of March, refunds were suddenly gone. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). At NO stage did they advertise this game as a TBA or TBC date and time. to see the game on TV? Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. I purchased tickets for a James Taylor conert and paid for them months in advance. Never use stubhub again. Solutions : StubHub Ireland I hope we can get refunded. I checked by calling Ticketmaster. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. 2. F**ked up situation. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. Danielle is the author of this solution article. Describe your scenario and include any supporting evidence. StubHub Class Action Settlement to Provide Credits For Tickets "The company even repeated that promise of full refunds in an email sent to Cormier in early March. After placing me on hold they said, the tech reviewed it and it did show on the website. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 Your email address will not be published. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Refunding tickets to a cancelled event - stubhub.community I was told at the door stub hub does this frequently. StubHub Refund Ticket by Phone. Putting the money back in StubHub's money-back guarantee. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. I called them within minutes to change the seats and they basically said I'm stuck with those seats. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. StubHub changes its refund policy during COVID-19 pandemic, how you can So is Amazon, but they can cancel orders and issue refunds. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Stubhub STOLE THE MONEY FROM ME!!!!! He did not do that. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. If Adele ends up cancelling you will get a refund. If these are not available, you will likely get a full refund. You can resell your ticket using either an app or a PC. From that StubHub wallet page you can request a refund instead of keeping the credit. Arizona StubHub customers to get $2M in refunds in multistate Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge.