Vikings inability to resolve an issue with their on line booking. Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 I ask if I could have the number to her managers boss she said no. . This guarantee is combinable with all other Viking offers available. In June, there were places along the Po that completely dried up. This site does not include all credit card companies or all available credit card offers. We'll run a soft credit check to find special offers, but it wont affect your credit score. If the level is too low, the vessel may run aground or need an alternative docking arrangement. We purchased Travel Protection Insurance. Think 3 times before booking with Viking!!! Man finally takes fully-paid Viking cruise canceled by COVID - nj It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. This requirement was enacted after we booked this trip . Viking River Cruises is probably the best known European river cruising company, and has a wide range of river cruise options in Europe. We booked a river cruise (Danube) for March 2022. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. There is rock on the bottom; theres also this little house in the middle of the river. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. We only wanted our money to be applied to another cruise in 2023. The typical characteristics of river boats regardless of cruise line are about the same. Not every river cruise line takes the same stance. We also ensure all reviews are published without moderation. It's a human right to have access to fresh water and clean sanitation. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. An apology is not good enough. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. The area is protected and thats where you have the low water issues. Feb 1, 2023. Is it cheaper to stay out in the bay and use your own tender? There are no uniform river flows and water levels are unpredictable. The ship can welcome up to 386 passengers, and. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. Viking River Cruises: Reviews, Complaints, Customer Claims We were issued the vouchers that had an expiration date October 2022. He was assertive and very confident, pushy and eager to make the booking. I will never travel with Viking . Europe is experiencing unprecedented drought and heat conditions. Europe's Drought: Will It End River Cruises? - Out Traveler I was aware that cruise lines' cash flow issues and accepted the voucher. Media Center - Press Releases - Viking Cruises They can go up, they can go down, rain can come in.. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Refund or partial credit. Norwegian Cruise Line | Travel Requirements & Safety Protocols. We accepted and paid an additional insurance premium. Guests and travel advisors with affected departures have been notified. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. My husband and I were excited about our long awaited cruise next May. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Terms apply to the offers listed on this page. A place on the excursion I tried to book. Do your homework and always make informed decisions. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. I'm with Robin (see below). Refund on premium air payments that we did not receive in premiumservice. Information provided by various external sources. Guests and travel agents on impacted departures are in the process of being notified. The cruise line offered her future cruise vouchers worth 125 percent of her fare. This complaint was posted by a verified customer. I asked the captain how deep the ship would be if it sank. Verification can help ensure real people write reviews about real companies. He replied "absolutely no way both medically and because ************ weakens her immune system!" This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Sandi. This river begins in the Alps near the Italy-French border and is fed by snowmelt. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." Utter and total joke. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. I hope this is something you can help with. We were running between the airlines at ***** to find out what was going on, very frustrating. Will the drought in Europe affect your river cruise vacation? Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. The departure flight from ******* was delayed due to the storm. The vaccinations mean nothing anyway. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. Our trip was canceled and a voucher was issued. The draft is the amount of vessel that is below the water line. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. We were given the option of a voucher or cash Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Viking is bringing back river cruises to Europe in July. Travel Codex is owned by Travel Codex, LLC. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. 1. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. This is our third time to book a trip, and in 2023, the medical requirement is still in place. He he tried to take the trip solo, he was charged. 2. He will call us immediately - he said. In this case, you will receive a full refund of your cruise fare. Because we were given a voucher, we can not get out money back. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Viking Mississippi cancels Oct. 15 cruise due to low river levels Viking Ocean and River is currently operating all upcoming scheduled itineraries. Part refund, at least 25%. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Viking Cruises | Cruise Ship List - Cruises Only Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Viking collects 3 fares for a 2 person room. Very disappointing. This was really we went to our connecting American Airlines flight with our Boarding However, my husband just got out of the hospital with congestive heart failure. Related: Booking your first river cruise? In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. Why all other passages under the same situation had no such problem were not explained by Viking. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. Plus Ups are excluded. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. Couple fights to get full cash refund on $15K Viking River Cruise These hotels are Marriott and hilton properties that have such rooms. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. My Trip - Updates on Current Sailings - Viking Cruises Anyone can write a Trustpilot review. 2022. Learn to how to find the cheapest awards. is a travel editor for TPG, with a focus on cruise travel. You will, however, still get a vacation in Europe, even if its not the one you expected. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. This will surely increase the credibility of your complaint. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. My bag is still missing and I will request (!) Applies primarily to to bookings with the following content. Here are 8 tips for writing great reviews. Poulsbo, Washington. (I doubt theyll get that right). Should your cruise be canceled, the cruise line will also offer compensation. Key West was on the itinerary but Viking told us 5 months before they would not be docking. Note that complaint text that is displayed might not represent all complaints filed with BBB. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. Viking Ocean Cruises has sailings listed for June, 2021. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates.