footasylum returns faulty footasylum returns faulty

Change of mind returns accepted. Was told that neither was possible because I didnt return them in the original shoe box! OG Stack Longline Puffer Jacket. Search for local Shoe Shops near you and submit reviews. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. * One or more of these files was not uploaded due to an invalid file type. Ordered Nike trainers. They have sent them back to me and are refusing a refund. We also ensure all reviews are published without moderation. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. One very disappointed son this Xmas! UK Returns Free return by our courier service. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. If this was my store, they would all be sacked. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Companies can ask for reviews via automatic invitations. Get Code. 27 Feb. At least 30% off in the . Anyone can write a Trustpilot review. Will not use again. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. We hope to see you again very soon. Get your sneaker fix anytime, anywhere with the Footasylum app. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. AVOID THIS COMPANY!!!! That is great news that they arrived a day early!We hope to see you again very soon. They have scribbled size 7 on it. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I would definitely recommend and will be a returning customer. My son lost out on his Christmas presents as a result. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. This time, however, when I ordered, their courier choice was Yodel. Here are 8 tips for writing great reviews. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Ordered standard delivery, was dispatched the next day & arrived the day after. Ordered it on Monday and it was delivered on Tuesday. My son lost out on his Christmas presents as a result. Easy! Ordered coats for 2 of my sons in the sale. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. A simple full refund is all I wanted from the first time I was messed around!! Would you like to add a photos or videos? Rock Woven Outdoor Pant. Just noticed that the box they have sent them in isn't for the correct trainers. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Ordered and paid on 10th December my daughter's Xmas present. Discount. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Footasylum. Shocking company - bought two items trainers and sliders order value 100.28 never received. Yay! All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Ordered some trainers at 10.30pm amd paid for next day delivery. We are so glad to hear you are happy with the service. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. !spoke to Edge lane store about colours in crocs. Email and text communication was prompt and efficient. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Here are 8 tips for writing great reviews. 1996 Retro Nuptse Jacket. Yes. To contact the Footasylum customer service team, start a live chat on the website. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Perfect from start to finish. All students enjoy 10% off at Footasylum. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. I would definitely recommend and will be a returning customer. Anyone can write a Trustpilot review. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Hey MattThanks for taking the time to leave us a review. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. She got the problem sorted in minutes. Ordered standard delivery, was dispatched the next day & arrived the day after. This arrived within only two working days and all items were delivered intact and all there. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Got them cheaper than any other website. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. They also offer a WhatsApp device but it doesnt work. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Received 2 small refunds for I don't know what! my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Absolutely fuming with this company. Order placed Sunday afternoon and delivered Monday afternoon. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Bought a pair of Boss trainers at the end of November 2022. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. - Anonymous, posted 4 months ago This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. One star as there is no 0 stars. You will be contacted by email to verify your review. Email never arrived so ended up going to a store on crutches to get a refund. Also it was delivered to Republic of Ireland avoiding customs charges. Unable to get in touch with anyone from customer service to resolve issue. Purchased 2 pairs of Salomon trainers in different sizes. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Footasylum exchanges are only available in the UK. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. The lines are open from08:30 - 19:00. High performance sneakers, trending streetwear and exclusive product weve got you. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Return an item in Ordered it on Monday and it was delivered on Tuesday. Also it was delivered to Republic of Ireland avoiding customs charges. It goes against our guidelines to offer incentives for reviews. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Footasylum has collected 369 reviews with an average score of 1.86. . Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Verification can help ensure real people write reviews about real companies. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Please refresh the page and try again. AVOID THIS COMPANY!!!! Claim your profile to access Trustpilots free business tools and connect with customers. Will not use again. Strengthen your review by uploading photos & videos. Useless. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Before returning items you must notify Footasylum by telephone, letter, or email. Thanks,Rebekah. Asked for a pair of trainerscould not even tell what the guy said. Average Delivery Time. !spoke to Edge lane store about colours in crocs. Was looking everywhere but at her customers. They have sent them back to me and are refusing a refund. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. I have sent them back the undamaged trainers in a damaged box as I received them. - Fred, posted 2 months ago Great sale and super quick on delivery. If you don't like it, leave. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. New customers only. Alpyrex. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Subscribe in print, digital, or a great-value bundle. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Unable to get in touch with anyone from customer service to resolve issue. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Replies to negative reviews in < 24 hours. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Make sure your order is unused and in original packaging and labels. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. It's great to hear you are happy with the coat and that the delivery was so quick. 2023 Trustpilot, Inc. All rights reserved. Over 90 off RRP. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan.