hue sync box no signal detected hue sync box no signal detected

*Dolby Vision Enhanced Compability turned on (Hue Box)? After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Mine especially has issues with Dolby Vision. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. However, it just supports 60Hz inputs currently. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. Here I will give some suggestions if you will have some glitches. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. POWER ON AUTOMATICALLY. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. This method has helped many people solve connection issues. User profile for user: On your PC, search for %appdata% in the taskbar. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? A: Answer. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). This update also brings support for HDR content, including Dolby Vision and HDR10+ content. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Now you can try to downgrade back to the previous version. Obviously the lights won't sync because the hue sync is not connected. It can be for all of your Hue devices. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. You can use them together or separately. It should display a wide range of folders for apps installed on your device. Everything that happens on scenario 1 happens here. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. Sometimes goes off unexpectedly then has to be synced again. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Then the out/tv from the Sync box runs to the tv. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. This is the first app youll need. Joseph_S. I will tell you some methods to fix it. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. The last step is to install the new Sync app on your Mac or PC. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. I run my Xbox One X through the the play sync box and it supports. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Philips Hue Sync is a newer product from Philips Hue. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. What is the problem? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. only. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Yes, but it only recognizes when it is HDR. If you have used theHue Sync App, you may have some common issues with it. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Rollback the version of the Hue Sync App. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates And the Hue Sync Box connects to your router (via Wi-Fi). But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Im looking to get into Hue lighting for the first time to go with my PS5. It's pretty simple to set uphere's how. To solve the problem, consider removing and reinstalling the same version again. ADD UP TO 10 LIGHTS. Is there a way to force the Apple TV 4K to send Dolby Vision? Learn more about brightness. I am using a DisplayPort to HDMI cable. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Everything that happens on scenario 1 happens here. Help! Name the HDMI inputs. TV signal drops until I reopen the Hue Sync app. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Aug 20, 2020 9:53 PM in response to i_rina. You can open it by typing %appdata% in the taskbar. All Rights Reserved. It was the only thing that worked for me after hours of trying. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . The Hue app is the central control for all of your Hue devices on your smartphone. Is that the issue? It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Any help appreciated.Seems to drop the connection every twenty minutes or so. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. But you will still have some connection issues. Does anyone use an Apple TV 4k and is it working? All this fix does is force the Philips Hue app to repopulate its own data files. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? I dont have either of those options visible in my Apple TV settings when Im told that I should. A forum where Apple customers help each other with their products. User profile for user: You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Would anything change if you used an Ethernet cable between your router and the Hue bridge? No, * Image on the television? Smart Home Point 2019-2023. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Please ensure that the Hue Sync Box directly connects to your monitor or TV. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. I cant think of any big issues. To start the conversation again, simply Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Philips Hue brings smart lighting to everyday homes. Especially smart apps that need to maintain a near constant connection with several devices at once. Read more. 6. Listen for two "power-up" tones a couple of seconds apart. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). New technology and new devices will always have some problems for many users. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). In order to try this fix, you need to delete your apps data. However for some users, they don't understand the charm in a practical moving watching experience. Enter the password for your Wi-Fi network when prompted. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Hue Bridge required, not included. Youve probably already guessed the solution here. Thank you for using Apple Support Communities. What if rolling back the upgrade doesnt do the trick? Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. All postings and use of the content on this site are subject to the. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Any help appreciated. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. You also can keep the old installer files like Hue Sync Apps on your computer. APs are also best used for devices that dont require a 100% reliable internet connection. Press the button on the Hue Bridge. Lets hop in! So have you ever felt like you want to step into the world of your favorite video game? The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 Wait 30 seconds. UPDATE: I was able to fix this issue thanks to @tweethue! However for some users, they dont understand the charm in a practical moving watching experience. With each update, new release notes are published so that you can keep track. These devices allow you to have your Hue smart lighting react to music, movies, and video games. I get no signal issues regularly since the latest update, and I have constant signal cutouts. You also can turn off the 5ghz network to see if it works. Users are divided on this particular feature. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. Do You HAVE To Use The Kasa App For Your Kasa Devices? There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Just a case of waiting for some offers with Black Friday looming. I got the same issue. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? Or want to be part of a movie? Hello, I am James Beetie and I am a bit of a self-confessed nerd! User profile for user: Find the Hue Sync app folder and delete the data inside of that nested folder. The Hue Sync Box appears to have a trickier set of problems. Open up "Settings" on your iOS device. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. The No. Theres another problem that has to do with how you set up your Hue Sync Box. 1 Home Entertainment Tech Resource. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Your TV connects to the output with a short HDMI cable included in the box. I found that many users have connection issues with their Hue Bridge. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. They release a new version constantly, you can seehere. This website uses the TMDb API but is not endorsed or certified by TMDb. Can You Control Your AC with a Smart Plug? I have no problems with any other device . Scroll down and tap on "HomeKit". Does the Sync Box come ON when the TV is powered on?" Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? Continue holding the BIND and EJECT buttons for 10-15 seconds. Related Reading: Is Philips Hue Z-Wave or Zigbee? Hue uses these connections to create their "surround lighting" experience. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. They work greatmost of the time. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. This app allows you to do a lot of fun things, it is for both Mac and PC users. Im Tristan Perry, the guy behind Smart Home Point. I just couldn't get a decent effect with the light bars. For a better experience, please enable JavaScript in your browser before proceeding. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. How does this all work? omissions and conduct of any third parties in connection with or related to your use of the site. Connect it to your TV and HDMI-connected devices to. I think almost everyone will like to watch movies, listen to music and play games. 9. But you can rollback the version if you dont want to wait. Hello just here to say you are my favorite person as this has fixed my issue too!! For some problems, it is difficult for you to find solutions online. Some users reported that the app would lose connectivity as often as once every hour. Seems to drop the connection every twenty minutes or so. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. If you have any questions, feedback or suggestions about this article, please leave a comment below. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. I am loving mine with the gradient strip as well. I am using it daily here and like it a lot. I will list some issues to see if you have had them. You must want to solve this problem to enjoy it. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. However, how to do if the method doesnt work? PLease see my previous comment for more details. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. But whats causing the connection issue you may encounter. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. zulfikarfrombanbury, call So you should consider a couple of things like your WiFi connection. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Lets go through some of the most common bugs and how you can fix them quickly and easily. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. It should display a wide range of software and apps installed on your device. On a Mac, the data folder is called the cache.. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Press J to jump to the feed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. Mine was turning off using HDMI out 2 on my Denon. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. I've contacted Philips Hue Support but they don't know what they are doing. At this point, we would recommend you to Contact Apple Support. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Who knows? *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Apple may provide or recommend responses as a possible solution based on the information Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Smart Plugs and Your Home: Is Radiation a Silent Threat? Hue uses these connections to create their surround lighting experience. Read More. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: I have a 4K Apple TV and a Sonos Arc. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Can It Support Both?! There you have it! This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. I have also gone through some research and come to some conclusions. The images are in Dutch and have not much meaning other then . The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. All Rights Reserved. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . , you may have some common issues with it. Press question mark to learn the rest of the keyboard shortcuts. But you can rollback the version if you dont want to wait. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Create an account to follow your favorite communities and start taking part in conversations. Please note that all comments go into a moderation queue (to prevent blog spam). jdo_apple. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. I don't seem to have Dolby Atmos though in Netflix? Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Your Hue lights can now sync to those while the signal is passed through to your TV. Lots of users have reported that they have various issues with the Hue Sync Box. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. 5. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge.