On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. ", "I am happy to hear that Kaiser Permanente values long-term relationships. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. Balancing empathy with honesty is key when communicating bad news. Truth is always key, so I will be honest and clear when communicating the news. These are all excellent skills to have, and you sound very talented! You've done well by answering diplomatically. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. I discussed with hospital credentialing and became the first PA proctor in our Heath system. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. I carry around a notebook and write down important facts if I think there is a chance I will forget them. I think the right answer is, 'of course, but not for long!' These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. Since I have two high school girls who are involved in music. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. I take the time to listen and reflect back to ensure that I am providing the best care possible. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. Than they call you for a second interview. Learn more here. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. I like working in an industry where genuine care is valued. It sounds as though you have exceptional patient service skills! What makes you want to give back to your community? Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. I have a kind and outgoing personality. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. This approach has greatly reduced in-house issues related to communication. It sounds like you handled this matter with utmost urgency and great customer care. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. Most interviewers will interpret a cliche response like that as dodging the question. Excellent! ", "I dislike when there's work politics. I make sure the on hands are right for the computer to order what's on auto order. "A bit about me - I love to travel, read, and conduct research. It's professional to take a few minutes after an encounter like that and let those emotions come and go. Behavioral 3. I'm happy to answer any questions you have. "Early in my career, I was working a night shift with minimal staffing on our unit. This is a great response, and it shows that you truly do care about the people that you come across every day. Tell me about yourself. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Perhaps you have a keen eye for detail. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. This process helped make our project a success in the end. Last, I adapt to the individual. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. I work good under stressful situations, and I'm good at resolving patients' problems.". I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. I volunteer with their organizations in various roles. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. First, I work in a system, and I respect that. Discuss the reasons why will you be great at this job. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. Have a question or concern? I am always sure that when at home, my family gets my attention first. ", "When I started in Interventional Radiology, I was not trained in IR procedures. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". We will see how stellar my skills are after that course! I'm a good listener, and my coworkers and patients like that about me. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. I will receive an email with the related information any time there is a major headline about the healthcare industry. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. ", "I have three philosophies when it comes to my work. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. If you want to ace your upcoming interview, practice with our topical-based interview question sets. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. I also receive emails from different pharmacy pages with interesting articles.". At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. ", "Once I was filling a prescription for 90 days 90 tablets. Our interview questions and answers do not represent any organization, school, or company on our site. If possible, pick a weakness that is not a core skill for the position you are interviewing for. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. Human beings all grow up in different manners and under different philosophies. I was nervous that I was not using the proper equipment during high-exposure risk procedures. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. I was tasked with spearheading a task force. . The status says no longer consider for the position. ", "I would describe myself as a hard worker. "Every day at work, I remind myself that everyone I come across has their struggles. "I have often been complimented on my relationship-building skills. "In my current role there is a lot of staff turnover when it comes to our management team. I have always been great at working behind the scenes with the result being efficiency for others. I have enrolled myself in an evening/weekend workshop for the next six weeks. We had a lot of concerns with patients not showing up for appointments when expected. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. My ideal environment is organized, collaborative, positive, energetic, and encouraging. She's fortunate to work from home, and makes about $32/hr w/ no degree. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. We also met the needs of our team by protecting the positive culture we had worked so hard to create. ", "This is a great question. Second, I want to be the best at what I do. Written by Ryan Brunner on November 21st, 2021. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion.
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