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I hope that your order arrived and worked out for you, but if not, our Customer Care team will be glad to assist. If your item has different fabric listed on the tag than what was listed on the site, that would be something we'd want to look into and correct. 97% Polyester, 3% Spandex. If you live in Hawaii, Puerto Rico, Alaska, or anywhere outside the U.S., you must arrange your own shipping. So sure there's a discount, but you won't be able to use it on anything you actually want to buy.Customer service is basically non existent. I contacted them regarding this and they said because I didnt have courier information they wouldnt refund me. Why make it hard for your customers to do basic things like shipping? I understand your frustration, and will be sure to share your feedback with the appropriate teams. After our recent site update, the team was receiving extremely high volumes of incoming calls, chats, and emails, and doing their best to get back to everyone, as quickly as possible. Returns; Items (0) Content (1) Information about Returns & Price Adjustments Read More haven. Over 10 days of no response, I contacted my credit card company to dispute the charge. For International returns, please click here. You can use your points at Checkout to redeem products or discounts! All you have to do is open our app and follow these steps: With your e-signature, you authorize DoNotPay to deal with ModCloth and ask for the refund you deserve. They are flat rates, rather than being based on cost or weight of items, and we have had to increase them over the years, due to increased internal costs. Returns received by ModCloth between 31 and 90 days after the original order shipment date (as printed on your packing slip). Their return policy is terrible. Hey, Jennie. Returns received by ModCloth between 31 and 90 days after the original order shipment date (as printed on your packing slip). Hi, Shannon. I will not purchase from a company that will not stand by their product quality. Shipping is free on order of $125 or more, which is a ridiculous amount when the shipping cost on $100 of goods is $12. I feel this is a very deceptive business practice and I will be reporting this on the BBB. Upon joining, you'll receive 50 points! Hi, Jillian. plus an additional $1.95 fuel surcharge to cover the cost of transport. In general, you have 90 days from the original shipping date to send items back, but to be eligible for a refund to the original payment method, the return must be made within 30 days. Address for shipping back Modcloth returns. While we work to get that page updated, Customer Care can be reached via phone at 888-495-9699, email directly at support@modcloth.com, or online chat, using the chat bubble icon located in the bottom-right corner of any page you're browsing on the website. Disappointed and wont be shopping here again. An email notification will be sent to you once the referral order is completed. 250 Points = $10500 Points = $20750 Points = $301000 Points = $40. In that case, return the item by mail and include your measurements on the packing slip. I hope someone out there learns from my experience with this company and opts not to purchase ANYTHING from them. Please honor your words and directions that you have placed on your website and let your customers be able to contact you. NBA Store Returns PolicyWhat Items Are Refundable? I am sensitive to being overworked, but you can't run a business this way and I'll never return. ModCloth will not replace or refund outside the 28 day return window. In this article, DoNotPay will cover the ModCloth return policy and explain all the details that you need to know before you file a return request. Hi, Kaye. The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! In the event of a return, any applied discounts/coupons will be forfeited and cannot be used again. If after signing in, the drop down is still empty -- please clear your browser's cache and cookies and allow some time to load. Depop Vs Poshmark: Which is the best for Sellers? I apologize, again, for any inconvenience, and I will be sure to share your feedback with the appropriate teams. The ModCloth return policy states that you have to file a return request within 30 days of the shipping date for the request to be valid. For speedier assistance, please give them a call at 888-495-9699, or use their online chat, by clicking the "M" icon that will appear at the bottom-right of any page you're browsing on the site. The team is available from 9am-8pm ET, Monday-Friday. I am unable to return them and now both items are no longer final sale on their site, just marked down by 30 percent. From social media to dating sites,, The best face oil can deliver other beneficial ingredients like retinol and antioxidants in addition to sealing in moisture and, Does the Perbelle CC cream actually make your skin tone better? I tried to use the chat feature on the website but it says no one is available. Final sale items are not returnable. Hi, Paige. The colors are also inaccurately depicted. You can view ourPrivacy Policy hereand unsubscribe at any time. I placed an order on April 28, 2021. Once an order has been placed, it cannot be cancelled or changed. Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. So basically, I have one dress, but I purchased two. You cant return (or exchange) final sale items. 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ModCloth Returns Policy will accept returns for unwashed, unused or unused items for a full refund of the original form of payment. i ordered it 12-07-2021 I ordered a parcel over a month ago. So.over 30 days without my money back and not hearing a thing for them, no "we've received your return" and then on top of that $6.95 return fee. They are a very small team, and are currently working through extremely high volumes of emails, so responses may take a bit longer than usual. ModCloth Return Policy ModCloth Return Policy will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method What is ModCloth State Return Policy? Sorry to hear you had such a poor experience with your high-rise flare jeans. How to Delete Depop Account? All You Need To Know About the Jet Return Policy. With every Tier Earned, there will be an email notification sent out to the email used to register your ModSquad Rewards account. Write CSS OR LESS and hit save. So I have no idea where my order has got to.It all seems dodgy. Please note: If you choose to pay for your own shipping instead of using the return label ModCloth provides, we strongly encourage you to insure your package. Have any other obstacles? I'm very sorry for any trouble with getting in touch with our Customer Care team. Its not uncommon to buy a product and find you dont like it, especially when youre shopping online. The points you used to redeem the discount will also be added back into your account! Go here to get your RMA number and return shipping label. You can view ourPrivacy Policy hereand unsubscribe at any time. Items that were marked as "final sale" at the time of your purchase are not returnable for any reason. In that case, address the package to Attn: ModCloth Returns, 2250 Roswell Dr, Pittsburgh, PA 15205. For International returns, please click here. Worst of all, the clothes are shipped from the ModCloth Returns Department. Hi, Cece. You can reach them at modcloth.com/help from 9am-8pm ET, Monday-Friday, and 10am-6pm ET on Saturdays. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label, and your return shipping costs cannot be reimbursed. Please note that all final sale items and late returns sent back without prior authorization will be considered forfeited, and will be handled at ModCloth's sole discretion. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. As of December, 2022, the return charges that Modcloth deducts from your refund are: $5 return shipping fee $1.95 fuel surcharge Refunds Modcloth's return policy allows for refunds, made to your original form of payment. Package everything up and return it according to the shipping label instructions. The e-commerce retailer stopped shipping to European markets in May 2018, because of the General Data Protection Regulation (GDPR) program launched. Please rest assured that our team answers all calls and emails as they come in, however, they are a small team, so there can be delays in responses, during busier times. I ordered jeans. In terms of your account, we did recently make some updates to the site, and in that process, old account information did not automatically transfer to our new system. While points can be earned for purchasing gift cards, they can not be earned from spending them. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! I didn't like the pieces and emailed, called, and chatted to return. I was informed I could return it and was given the address. Returns received in damaged/worn condition. To do so, you have to complete the following five steps: The return label is free, and ModCloth will cover the shipping costs in case of a faulty or incorrect product. Once an order has been placed it can't be canceled or changed. ModCloth Returns, 2250 Roswell Drive, Pittsburgh, PA 15205 If using your own shipping method to return, please make careful note of your tracking information, as ModCloth is not responsible for lost or undelivered returns made without the use of our label. Facts to Know, How to Remove Tattoo from Hand? Prior to leaving Europe, ModCloths international relationships represented 20 percent of their total revenue, this relaunch continues Go Globals growth plans for the company. I'm very sorry for any frustration. Customer Service Assets for Haven. Perbelle CC Cream Reviews 2023: is It Really Good for Skin? It sounds as though you may have had a connection issue via phone, and we'll be sure to share that with the appropriate teams. Im very sorry for any frustration, and for any trouble with getting in touch with our Customer Care team. From there, you'll need to verify your email address and it will lead you through the process to get you back into your account. We will definitely follow up with our returns department on this matter. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. For more information, please visit our ModSquad Rewards page for more information. In terms of discounts, they do generally only apply to full-price items, unless otherwise stated in the terms & conditions. Return items must be received by us within 60 days of the shipped date to be eligible for a refund. Hi, Parish. More information about this can be found on our FAQ page, here: https://modcloth.com/pages/faqOur team is happy to assist with your account. Thank you for your review! Once an order has been placed it can't be canceled or changed. Please rest assured that your feedback will be shared with the appropriate teams. Shipping costs are payments for a service that has been completed and are not subject to refund. When you file a return request with us, you can set a date by which you want your request resolved. Shipping and handling are nonrefundable. Hi, there. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There may be a bit of a wait to get in contact, but our Customer Care Advocates will be glad to assist with your return, as quickly as they are able. Referrals must purchase their items through the direct link provided to them to receive referral benefits. Free gifts or promotional items with retail value. I'm very sorry for any disappointment regarding your recent order. You only need to do the following: Once you ship the product to ModCloth, you can sit back and leave the rest to us as we will reach out to ModCloth regarding your return. I have the right email and password but it still wouldnt let me in. As an Amazon Associate, I earn from qualifying purchases. To do so, you have to complete the following five steps: Visit the company's Returns Portal page Enter your order number and other required information Print the return form and the return label Place your item inside a box together with the return form If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. Its OK. I will never, ever order from this site again. 7 Methods, Can You Wear Boots In The Summer? Free U.S. Take your package to a FedEx store. Quick Buy A Twist Of Fun Knit Top $39.00 New & Improved! Take photos of your original packing slip receipt and the items you are returning. Even if you have been sick and haven't been able to go outside of your house for 2 weeks, they still require the items to be received to their warehouse within 28 days of ship date. Repeat the process above to request a return from a number of other companies, including: Looking into resolving other tedious bureaucratic tasks with the help of our app? A member of our Care team should be reaching out via email to assist you shortly. Using our labels will deduct a $5 return shipping fee from your refund amount. They are a small group, and they're currently working through extremely high volumes of incoming calls, chats, and emails. Bear in mind that ModCloth starts counting from the day they send you the package, which means that you probably have less than 20 days to reactif youre unhappy with the item, or it arrives damaged, you should act swiftly. I'm very sorry for any disappointment with your order. This is so stupid because basically everything on their website is discounted by only five dollars. Please note that the review email is set to send 25 days after the purchase date and can sometimes go to the junk or spam folder. Thank you for your review! 3 min read. Order Number or Return Number. Edit: After submitting this review I was given my refund and notified by text within 15 minutes. Thank you for reaching out with your feedback about this product and our customer service. One-of-a-kind items (including vintage) are returnable for store credit only. S=34 inches Length . Hey, there! Call us right away so we can make things right. Find your order number. I have tried contacting them by email and by phone and through the online chat option, and have gotten nowhere. I gave it several weeks for a return to be processed but they never did. A manager will be responding to your FB message directly to get this matter resolved. Once they receive the item, ModCloth can take up to 14 business days to review your request and decide on the outcome. It's extortionate compared to other online sites. Does Modcloth have free returns? Sorry to hear you had trouble with this dress. Take your package to a US Post Office. Answered, How to Fix a Broken Necklace Chain? Plus, I'm not convinced I would ever see a return if I hadn't reached out to them directly. I'm sorry for the wait with your return. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc. Once you locate your order, youll select the items you want to send back along with the reason for the return. and that they charge another $6.95 shipping fee to return the item. I have written to ModCloth customer care twice and got zilch response. I bought a pair of shoes that were way too wide so I returned them. Very disappointed in ModCloth customer service. Return items must be received by us within 28 days of the shipped date to be eligible for refund. 20+ Creative Ways, 6 Benefits of Castor Oil for Face & How to Use, How Long Should You Leave a Facial Mask On? We are currently unable to offer gift returns, refunds to other payment methods, or exchanges for store credit. Ive been trying to get a hold of customer care because the website wont let me into my own account. ModCloth Return Policy will accept returns of unwashed, unworn, or unused items returned in . The only exception is if you ordered tailored pants and the alterations were not done correctly. Free shipping for many products! If you live in the continental U.S., Modcloth will provide a return shipping label. As well, that someone else would contact me about the RA. By - June 6, 2022. This person processed my refund manually but it was for $20 less than I'd paid. You can drop the item off at a Fedex location. Return labels provided by Global-E will cause a flat feeof $10 USD deducted from your return amount. Even if you . Not OK.*Update - I finally got an almost refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Comment * document.getElementById("comment").setAttribute( "id", "a01acd03d6283285028c10f323fa6395" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. They used to have a great return policy, reasonable shipping prices, and quality clothes that you could count on to fit. Finally, someone emailed me and said they were really sorry and overloaded. If you're having any further issues, please email us at support@modcloth.com and we'll get you sorted! Shop Vintage Outfits // Vintage Style Clothing // ModCloth Ends Soon: Mix & Match Sale! modcloth return label. lackland air force base street address sad. Free U.S. Final sale items are not eligible for refund, store credit, or exchange. We do review these on a case by case basis. Learn more about Budget Fashionista and editor/blogger Catherine Brock. If you dont want to use the prepaid return label, you can ship the time with a different carrier. See Full Details . To make a referral, you must be logged into your Rewards account. 5 Easy Ways, What Is Nasty Gal Return Policy? You can view ourPrivacy Policy hereand unsubscribe at any time. We must receive returns within 60 days of the ship date to be eligible for a refund. A member of our Care team should be reaching out to you shortly to assist with this matter. If you return part of your order, we will refund you the total dollar amount spent after the discount was applied, but your points will not be refunded. We reserve the right to verify the original purchase to request a return without an order number or shipping confirmation. I'm sorry that we did not have your item to re-send, and for any frustration that we sadly do not have raw packaging material that we are able to send out to customers. Does ModCloth accept in-store returns? I'm very sorry for any inconvenience or frustration with your order, or with getting in touch with our Customer Care team. I ordered a dress and it came in about two sizes too big. Subscribe and join 1000s of women who rely on Budget Fashionista for the latest in affordable fashion and beauty. Keep in mind that ModCloth counts from the day they send you the package, which means you may have less than 20 days to respond. Find locations. In terms of tracking, downloading the app is not required to see your tracking information - it is an option provided by the system that hosts our website, but you do not have to download it in order to track your packages. Your points will expire after one year of inactivity. Not worth it! If your refund amount is incorrect, please inform our Customer Care team right away, and they will look into this for you, as we want to ensure that you are refunded the full amount you paid for the item you didn't receive. At this time, only reviews submitted through a post purchase review email as a verified buyer will qualify for receiving loyalty points. Thank you for sharing your experience, and we will be in touch soon! I can't even find the return form codes on their website! Now that we are back to being independent, we can revitalise those aspects of the brand that our customers really loved.". Returns received after 90 days of the original order shipment date. We recommend signing up when you make your first purchase, but you can join at any time - there is no minimum spend required to be a Member. Give us a call at 888-495-9699. We recently made some updates to our site and systems, which caused our Customer Care team to receive extremely high volumes of incoming calls, chats, and emails. I ordered flare pants that did not fit at all. Not at all happy with my purchases mainly due to the poor quality of the fabric. I ordered the bubbly feelings midi dress which had no care label on it. Once they receive the item, ModCloth takes up to 14 business days to review your request and decide on its outcome. Simply make sure the items are in excellent condition and use the free return. I also use other affiliate links. I am sorry to hear you had a frustrating experience with your recent return with us, but I am glad you were able to locate your tracking information, and we were able to process your refund for you. It goes against our guidelines to offer incentives for reviews. Make sure to keep interacting with our program to maintain your status (or even move up a tier)! Machine wash. Unlined. Hi, there. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10!