ticketek marketplace refund ticketek marketplace refund

Three years after buying multiple tickets for a cancelled concert I still havent received a refund. (Receipt required for Doctors note refund up to 50 or equivalent). Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Was given tickets for Ed Sheeran concert as a gift. Can I purchase multiple orders in one transaction? https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Where a Ticket is offered for sale, sold or You may also wish to resell your tickets if you cannot use them. means weather where a Government Agency has issued warnings not to travel which mean. We also ensure all reviews are published without moderation. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. I paid the additional cost in checkout for refundable tickets. To read more about Covid-19 please visit our dedicated page here. means the unforeseen change of the date of an examination that. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. To apply for a Refund simply click on the link in your booking confirmation email, or click here. You can do anything you want if you're the only game in town. Abhorrently bad process for handling refunds and rescheduling due to illness. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Sell tickets directly from your Ticketek Account. Just upload its fucking DEATH CERTIFICATE. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. It's the result of a monopoly. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Travel insurance and COVID-19: what you need to know. Any vehicleYouplan to use during theBooking. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. A copy of a notice from the examination body, school, college, university confirming the change of date. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Then I looked on Trustpilot at their reviews and really started to worry! Cannot add tickets to wallet. failed the examination previously and had to re-sit. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Clunky unhelpful booking site for Mary Poppins Melbourne. What the hell is that? It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Sell tickets directly from your Ticketek Account. Further details in the disclaimer. Travelling can be a huge expense, which is why its normal to try to score savings when you can. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Anyone has experience getting refunds from them or have advice on what I should do here? Please also read the General Conditions of Refund. Hopeless website. If there is a financial failure of any Transport provider. Press J to jump to the feed. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Verification can help ensure real people write reviews about real companies. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Where You are the business owner or registered Director, or a member of Your family is. I tried calling, emailing before the show, had I had a response we would have made the show. Safe, Fast and Verified There is no phone number, only an email which does not get answered. I want an refund, yet there is no way I can get it. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. In event of a Refund Application the English language version shall be the basis of settlement. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. She made time to help & sort out the transfer of tickets to this area. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. I can not believe in this day and age HOW BAD this company is. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Youmade an unsuccessful request for annual leave for the date of theBooking. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Refunds & Exchanges Follow New articles New articles and comments. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. We use dedicated people and clever technology to safeguard our platform. Youmade an unsuccessful request for annual leave for the date of theBooking. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. means cancellation or significant delay of flight(s) which. What is the Ticketek Marketplace Terms and Conditions for? Attendance at business meetings and business travel. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Immediate household persons living together at the same permanent address. It's criminal and needs serious investigation. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Sell tickets directly from your Ticketek Account. Abusive partner? The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Automatic Refunds I just resold a ticketek ticket on Tixel. Where the examination is being provided by a commercial business (not by an educational board). i spent 2 hours online and still didn't manage to secure tickets. So thanks very much! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Is it cheaper to book online or through a travel agent? How will I receive my tickets? The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Are there any age restrictions enforced on my event? means an unforeseen circumstance completely outside. How totally useless. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Easy as. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. They gave me specific number to call to move tickets. They rapidly charged my credit card, then didn't provide the tickets. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Sell tickets directly from your Ticketek Account. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. No way to recover tickets. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Never ever again. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Simply do not try to contact them in any way shape or form.Worst customer service. Many of us haven't booked on line since COVID started, The site is worse than I remember. I have now been trying for a refund for 6 months. This is not an insurance policy. Any temporary relocation for work must be for a period of at least 3 months. Safe, Fast and Verified If enough people do it they'll be investigated. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Attend participate in, take part in, use, or be present at. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Why is the price displayed on my ticket different to what I paid? Voluntary relocation or where you are changing employer for a new role. I received an error message after purchasing tickets. Why should I buy from Ticketek Marketplace? This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. There is no phone number, only an email which does not get answered. An incident number or report from the Police or relevant traffic authority. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. (This can normally be obtained from the transport companys website). I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. I would and do prefer not to use their services. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions I replied and asked for a direct line or email address to speak to management/no reply since. Everybody else looks like a paedo. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Can I use a Ticketek gift card or voucher? Are Refundable tickets offered on Gift Voucher sales? IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Press question mark to learn the rest of the keyboard shortcuts. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Maisie Peters: 7:00 7:45pm Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Sell tickets directly from your Ticketek Account. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. What happens to my money when I buy a ticket? Their customer service to follow up and right the problems is poor. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Budjerah: 6:00 6:30pm I have now been trying for a refund for 6 months. The call centre shut the phone to the customer's face.. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Its a disgrace. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. New comments cannot be posted and votes cannot be cast. It's about $1500 and I have no idea what to do next. Please also read the General Conditions of Refund. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Worst website and app I have ever used!!! Don't EVER buy for a friend, NIGHTMARE. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Please comply with any stated ticket limit for this event. Armed Forces Naval Service, Marines, Army or Air Force. To read more about Covid-19 please visit our dedicated page here. Ticketek Australia you're a pathetic poor excuse for a company. There is no customer service centre you can call, just an automated voice call telling you to email. Buy guaranteed tickets for sold out events at a fair price. Instead I was sent the PDF email after the show. Times are approx. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Are Refundable tickets available through Ticketek Marketplace? Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Immediate household persons living together at the same permanent address. They agreed I shoudl get a refund, then asked for my account details for the refund. A doctor cannot be You or a member of Your family. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Seven tries before I finally got my second choice of seats. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets ?DO NOT BUY TICKETS FROM TICKETEK! I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount No way to recover tickets. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Where You have not been physically examined by aDoctor prior to the date of the Booking. Create an account to follow your favorite communities and start taking part in conversations. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Are Refundable tickets available through Ticketek Marketplace? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. This is such scummy conduct. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Where you cannot provide evidence that the person affected is within the. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. What to do?? etc.WHERE IS THE ACCOUNTABILITY?