Published Patient Experience Team. Medical secretaries: Bev/Ruth (ext. We were not assured that all patients allocated to wait on the corridor were safe. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. Thank you so much to everyone that day. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. Any other browser may experience partial or no support. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. the service is performing exceptionally well. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. 2023 BBC. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. Read about our approach to external linking. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. 8 June 2012. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. 2023 Russell Medical. Thank you for taking the time to tell us about your experience at our hospital and rate our services Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. 15 March 2011, In Wed also like to use analytics cookies. This affected the safety and management of patients. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, B65 8DA, In In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. The electronic tracking system did not allow for patients to be easily located within the department. the service is performing badly and we've taken enforcement action against the provider of the service. Staff cared for patients with compassion however, patient dignity was sometimes compromised. At conservative gathering, Trump is still the favourite. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. Good You can search by name or top speciality. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. AEC/RAB (ext. Allied health professionals made up the largest group of staff required for imaging services. Let's make care better together. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. This review has been completed in response to the trust confirming that they were now compliant with this standard. You may be admitted to AMU if your expected length of stay is 48-72 hours. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. - we'll pass your stories to the people in health and social care who can make a difference. Information was available for people to read if they chose to. There are no community services for inpatients or children and young people. All the best and take care. This was particularly evident in the category of adult majors. 6 September 2018. Cant fault the staff and the service. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. Suspended ratings are being reviewed by us and will be published soon. Went here with my young daughter, to A and E, all staff were very helpful and kind. All the best and take care. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. I'm feeling more optimistic about my treatment. These send information about how our site is used to a service called Google Analytics. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. We found that people's complaints and comments were taken seriously and escalated when appropriate. Almost 12% of people coming to A&E received no treatment, just advice. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. We saw and were told that staff were responsive and provided people with appropriate support. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. With his familys legacy gift, this vision will become a reality, said Peace. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. The ED sees approximately 97,000 patients per annum. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. the service is performing well and meeting our expectations. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding Patient Experience Team. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. Have you experienced something like this, here or elsewhere? Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. Since the last review, we have continued to monitor the trust and progress against their action plan. We saw that a number of improvements had been made to the diet and fluids that people received. One person said, "I have had good treatment, I couldn't ask for better. Staff were unable to describe what fit to sit meant or any criteria for this assessment. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. The diagnostics service was not up to date with the most recent ionising radiation regulations. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. ADVERTISEMENT: Services or products are not endorsed by the Trust. Video messages to our community from our Physicians and our Staff. DY1 2HQ, Posted via nhs.uk We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. the service is performing exceptionally well. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. There are six bands within the monitoring system so this Trust had a relatively lower risk. Russells Hall Hospital Accident and emergency The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. Requires improvement Follow BBC West Midlands on Facebook, Twitter and Instagram. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. Visit https://www.careopinion.org.uk Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. If you need sub-specialty input, you will then be referred to different specialties. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. I felt really listened too when I was at my worst and feeling hopeless. For Covid-19 Test Results or Patient Portal registration please call the number below. There are a number of areas of good practice in the trust, which should be encouraged. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. 28 March 2013. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. Rowley Regis, Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. the service is performing badly and we've taken enforcement action against the provider of the service. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. Every member of staff I encountered was friendly professional and put me at ease. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Full blood test, chest X-ray and seen by dr for my results within 3 hours. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. We were brought in by ambulance and seen by a doctor within around 10 minutes. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. I then come down with a pneumonia on my chest. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. Some patients with suspected sepsis were still not being identified or managed appropriately. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. I was then asked to sit in an isolated area, which was not a problem. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. About: If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. We have shared your kind comments with the team who will be pleased to learn of them. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. We did not speak to people as part of this follow up review. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. This means there is low to moderate transmission of COVID in the community. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. I visited out of hours yesterday after phoning 111 and being advised to. Who has Care Opinion told about this story? We don't rate every type of service. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. All the best and take care. We spoke with 22 members of staff of various roles and grades. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. We were confident that these could be achieved quickly.Key findings related to the following: Published Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. During 19/20 there were three CQUINs for SDEC. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - There was insufficient senior medical and specialist oversight and in reach to the department. For more information on ratings, please visit medicare.gov. Your information helps us decide when, where and what to inspect. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Staff were not always using clinical judgement alongside NEWS scoring criteria. Browser Support Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. Dudley Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default Our rating of services stayed the same. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. The services are multidisciplinary and include nursing staff and allied health professionals. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. "We are working closely with HSE in relation to this matter.". The Trust also provides community services for adults (including sexual health) and End of Life Care. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Following streaming or triage in emergency departments (EDs), Specialists (e.g. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. In fact, we're the only hospital in Broward WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a Change my preferences ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. The trust took immediate steps to put this right. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Staff assessed and monitored patients regularly to see if they were in pain. Copyright 2021 WSFA 12 News. Russell Medical became a part of UAB Health System in January, 2020. We are thrilled to hear that staff were proffesional and efficient. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Call our main line for general inquiries. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. We are proud to be the healthcare partner you trust to care for those you love. review titled Amazing staff can't thank them all enough! "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. Only a small proportion relates to the emergency department itself. Our rating of caring was good overall. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. 4688/4676) Lisa Evans-Dimmock. Patient Experience Team. 2654/1783). Staff value the Dudley Group as a place to work and a team spirit is clearly evident. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. The trust employs around 4,147 whole time equivalent staff (WTE). Some people told us they would like more variety. This condition related to the provision of specialist medical in reach and support into the emergency department. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. Our rating of well led was requires improvement overall. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. First amu then onto ward A2. There were areas of poor practice where the trust needs to make improvements. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. Patient Experience Team. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them 3136/3139) Vikki Thompson, AMU (ext. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. One staff member said, "I am proud to be working for this trust.". Published The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. After firstly being admitted with a cellulitis infection in my left leg