You bet. Referral Partner Application Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Related Article: Introduction to Credit Card Processing Rates and Fees. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. Some processors have no monthly, no annual fees, no contract, and cheap rates. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. We also accept certain types of digital payment methods. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. reply and I will get the message. The search results appear on the bottom of the screen. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. (See Look up card.). Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. It was my banker that advised me to contact them first. Terms of Service. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. Ways to Save. WEX Fleet Universal has opened Attempts to reach a representative for clarity were again unsuccessful. Referral Partners There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. Fleet Cards What is a fleet card? I use my premium refunds to pay for the next months premium. Exceptions are even color-coded to make them easier to prioritize. Finance. Where does it work? Portland, ME USA 04101. If you have your own Wex Inc. complaint to make, please do so in the comments below. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Right during our most busy time of the year. Look up and select the card you want to assign. This type of billing is unethical at the very least. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Merchants most commonly describe unexpected incidental fees and high termination fees. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. Check the statement(s) you want to make payments for. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. WEX appreciates the BBB bringing this to our attention. WexLocationCode.setTransientValue("wex02"); Our card works at a variety of merchants. On the Credit screen, select the contract for which youd like to view the credit balance. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Incompetent fucks. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. WEX Fleet cards are to be used only for fuel purchases or roadside services. Merchant Cash Advance Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. CardPaymentOptions.com, Inc. All Rights Reserved. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. When you take fleet cards, the funding time depends on the type of card and the processor. It helps to understand some of the nuances of the different cards available in the market. WEX is completely incompetent or corrupt. Fleet cards also allow businesses to control how drivers spend on fuel. Click Finish. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Military veterans possess invaluable leadership skills and business acumen. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account Worst company managing my health care funds. However, they all have different requirements and costs for acceptance. Wex Fleet has left a very bad impression. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. On the Policy Management screen, you can edit existing policies or create new policies. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? There are per card, per month fees, as well a paper billing fees (applied as a default). So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! In today's video, I am talking about the Wex Fleet card. UPDATE: Not menti. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. I have no choice but to involve my attorney for CEASE and DESIST. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. I have asked for a manager many times but no one has EVER called me back. The company has received 107 complaints in the past three years. Looking that way. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. In the Funded Amount field, enter the amount of the money code. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. Your email address will not be published. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. As a result, standard interchange rates that are the standard of such networks are not applicable. This information is captured at the time of the sale. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. Nicole In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). an account in a name who is not associated with our company. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! Check out the links below to access frequently asked questions and video tutorials to make your job easier! WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Gift & Loyalty Cards, ISO/Agent Program SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. WEX took nearly $4,000.00 from my business account. I have never gotten a paper receipt ever in the last 10 years. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. Learn more about our monetization policies here. Get the latest Health Trends & Insights news in your inbox. HOLD lets you deactivate a card temporarily. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. These processors offer Quickbooks integration and have low rates. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. They have a long history of giving back, engaging with local. I mean what do they think we are frauding by going to the dr or getting medication? Simply add a few details about yourself and the application will be submitted in minutes. How do I qualify for Love's Express Credit? Sent payment again by certified mail, they received it, but Charged $85 late fee twice Please please please read reviews and stay away of this company. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Worse liar company. Id rather just use my Spark card and get the cash back. Wex and Voyager cards can be used at any participating gas station. Yup made a mistake ( or is it FRAUD?) Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Even after we paid their extortion money, WEX kept our account locked. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Would like to join in class action suit. This does not compare favorably to our list of best credit card processors. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? I send that in and thats not good enough. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. Anyone recommend an attorney? Who do I contact? After getting a charge of over $681 on a $3000 bill we called. I am being told that all is done by email and there is nobody I can talk to over the phone. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!).