Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. There are so many wonderful choices for any food or drink. When choosing an all-inclusive resort I think the food is the most important element we look at. The staff knew exactly what we needed and got the job done. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Its the perfect spot for a romantic dinner. Other amenities offered include a business center, laundry services, and airport transfers. Taxes and fees that are shown are estimates only. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. So what keeps us coming back? The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. Airport - Arrival was quick and easy. Luxury Adults Only. Pools are warm. Excellence Riviera was Amazing- especially Javier, Grand Residences Riviera Cancun, a Registry Collection Hotel. Which room amenities are available at Excellence Riviera Cancun? Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. Please, receive our warmest regards from The Excellence Collection. If you stay in an Excellence Club room the bottles in your room are upgraded to premium spirits. We were very keen to do this, but could never get a spot on the tour. Please, receive our warmest regards from The Excellence Collection. At check-in the agent will give you a health questionnaire. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. This is how each of our Cancun and Riviera Maya resorts did in 2022. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. We're in Mexico - there's no reason to have bad tequila at the bars. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If youre not too fussed about the price of the treatments. 2 The facilities available at the Excellence are really at an elevated level. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . This is one of the Excellence hotels initial resorts. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. The resort is beautiful. The staff at ERC are nothing short of amazing. The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. The atmosphere in Las Olas was also buzzing, which always adds to the experience. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Juan at the martini bar is the best bartender. Visit hotel website. Q. We really enjoyed the butter chicken and the onion bhajis. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Are any cleaning services offered at Excellence Riviera Cancun? Masks are required on flights and airport. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. Nonetheless, there are tons of pools and space to get sun and swim! We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. As the water is pretty choppy. The main steakhouse in the resort was pretty underwhelmed by this offering. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. It has been a pleasure having you with us and we look forward to seeing you back soon. 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 We talk about changes to the resort, our experience. Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. We would suggest booking before you go. The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. 13K views 6 months ago EXCELLENCE RIVIERA CANCUN This video is for informational purposes based on our recent trip to ERC in July of 2022. Excellence Riviera Maya excellent. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. We recommend going around an hour before the tour commences to get on the tour. It has been a pleasure having you with us and we look forward to hosting you back soon. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . The club lounge is basically a private bar/restaurant area that is open all throughout the day. All of this was done outside what I consider normal business hours. There is so much to do at this resort. The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. The resort is right beside the beach town of Puerto Morelos. The airport/airlines recommend an App like VERIFLY to upload your results. Check-in time is from 3 pm onwards, while check-out is at 12 pm. Room rates include meals and beverages at onsite restaurants and bars. By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. If you are looking for a closer option then your best bet is the Moon Palace golf course which is located a 20-minute drive from the resort. When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. This wine tastes bad. The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. The aesthetic of the restaurant is lovely with white linen tablecloths and beautifully chosen furniture. The location of this restaurant is really lovely. Thank you Javier! On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. The resort and rooms are beautiful. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. SELLING PRICE: $1,500 USD. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Airport - Arrival was quick and easy. Javier was one of the best. They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. As you approach the doors they will automatically open. There are six main pools in the resort and a number of jacuzzis dotted throughout as well. There were plenty of activities you could enjoy or be a part of. I would certainly recommend this resort. All the restaurants are very average. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. We had the very best time at this resort. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. Kind of a let down. From the moment we walked in, we were treated like VIPs! Half the time our turn down service didn't show, we set up our own beach chairs, service came around every 20-30 minutes, (same as everyone else), nothing was done for our anniversary other than a sash placed over the door all week. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. I never waited more than a moment for one of them to serve me. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. A. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) Pools: The pools are gorgeous and relaxing, but get our first complaint. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. 6 meandering pools and an immaculate white sand beach. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. Arrl nem is beszlve, hogy az ti cl jnius . We really liked the Italian offering here. The rooms were spacious and clean. Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant. Their attitude is intended to exceed our guests highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. The only downsides were those completely out of the Excellences control: seaweed and the commute back to the airport. For us, at InspoVacay the drinks offering is a very important aspect of an all-inclusive. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. Our 4th getaway to the Excellence Riviera Cancun. It has TVs all around the bar and has a nice selection of beers and bar food options. The entire staff at the resort wore masks the entire time. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Many people bring their own insulated drinks with built in straws. Spice was the best meal we had there. For more on the Excellence Playa Mujeres, check out our review here. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. See more questions & answers about this hotel from the Tripadvisor community. Modern comfort and calming designs are incorporated into every one of our Riviera Maya suites by Mexico's coast. There really is no reason to leave the resort if you dont want to do excursions or visit some of the local towns. Too many photo ops to mention!The meh.Food. If you have a longer trip, it is definitely worth it for all the small extras. This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. Their wood fire Pizzas were very good and the seafood risotto was delicate and delicious. It is just a slight reduction that you wouldn't notice if you haven't been there before. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. The GoodThe staff at ERC are nothing short of amazing. So, if you value privacy the Excellence club might be for you. Wonderful! Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. The food was where the disappointment came. Does Excellence Riviera Cancun offer any business services? We tend to have pretty high standards and they were all exceeded. There is a second floor with a private deck and plunge pool. At the time we got an all-inclusive package including flights and transfers for around $3,000 USD. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. However, the food is below average. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. Taxes and fees that are shown are estimates only. Located in the Riviera Maya region of Cancun. If you want to grab yourself a deal there are daily offers that are available. Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. Beyond that, the airport is operating like normal. The sand was piercingly white and the ocean had turquoise colors to it. They are friendly and helpful at all times. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. Having stayed in the slate of resorts that the Excellence group has in this region. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. Peek behind the bedroom curtains and it's pretty unsettling. We booked an excellence club 2 story room both times, excellence club is the adult only building. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. We estimate they took away about 25% of the pool chairs and restaurant seats. You can ask to extend this and when we stayed the staff was happy to facilitate a later check out as our flight was in the evening. Check-in: They have added plexiglass at the counter (and everywhere else) for obvious reasons. We managed to make it to the ocean once but it took a little liquid courage to do so. Generally speaking, the Cancun Hotel Zone is very safe for families. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended. We had issues getting an appointment when we visited. There are several restaurants and none disappoint. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community.