Shift Leader - 687. Name *. Associate discounts for many brands Contact us here. This was my first time leading a team, but I found it quite easy because of my previous teamwork experiences. This is a good start! What opportunities will I have to learn and grow? raphaelamadeus. 11 terms. You can improve your response by talking about how you see yourself growing into the role you're applying to or how this position would help sharpen skills or provide experience important to help you prepare for a more advanced role with the company. - What do you see as the most significant change in this industry over the past three years? That is a primary motivator. Example: In my last position as a server at a local restaurant, I was promoted to lead cook after our regular cook went on vacation. Cleanliness is especially important in the hospitality/food industry. Problems that require you to act quickly can be emergency situations such as knowing where the fire extinguisher is and grabbing it fast enough to put out a small grease fire in the company kitchen. hurray. 13 temp long isnt falsified, 5 (10) I realize that there is normally a termination fee however, I was assured when the contract was signed that I would have no service problems in my area. Talk to the interviewer about your thoughts on taking the fall for something you did not do. **Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify. You can also talk about how you communicated when issues arose in order to quickly solve problems and maintain team momentum. "I do not believe in 'taking the fall' for people based on protecting them. Do you respond to each customer with professionalism and patience? 95 terms. 58 terms. If I could further my education in any way, I would choose to take courses in leadership and management. (8) I am angry. Panda Express Colorado Springs, CO. Have a question or concern? Paid Training to prepare you for success Shift Lead Qualifications. Shift Leader: As a Shift Lead for our team, you will have the opportunity to embrace a . The biggest success factor I believe is communication. When you call my references, they will attest to my great customer service skills. Keep your answer simple. Pleasant, IN. ", "I respond well to emergency and fast-moving situations that require intuitive decisions. At that company, we are well aware of FDA rules and regulations and I wanted to ensure that we were not in violation of any laws.". ", "Cleanliness is extremely important especially in this industry and in this time of Covid. 11/10/2022. Associate discounts for many brands. If this is your first job tell them that you have been focusing on school and now you are anxious to prove yourself in the workforce. Find out what a Panda Express Shift Leader does, how to get this job, and what it takes to succeed as a Panda Express Shift Leader. Our interview questions and answers do not represent any organization, school, or company on our site. Match. The average salary for a Shift Leader is $32,888 per year in United States, which is 3% higher than the average Panda Express salary of $31,797 per year for this job. What would you do if a team member was not performing well? It doesn't have to be a formal role as a manager or supervisor. Module 1 Panda Express PIC Test. Don't let this question catch you by surprise! In my current position, I am always the first to notice anything out of place or in disorder. Supervise other associates to ensure the store is running smoothly and effectively . Delegating to subordinates also helps alleviate stress to a degree.". Then pivot to balance that example by talking to the interviewer about scenarios when you feel it would be inappropriate to protect a coworker by taking the fall for actions such as stealing, misuse of equipment, etc. I feel this experience prepared me for a leadership role. The Language of Composition: Reading, Writing, Rhetoric 2nd Edition Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. Are Lomov and Natalia equally responsible for their arguments, or is one character more to blame? Do they offer innovative menu items or engaging product promotions that keep customers coming back? It was intimidating, but I felt a rush at the same time. Find additional company focused interview questions by practicing from one of our industry sets. Get a free, personalized salary estimate based on today's job market. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Local/municipal requirements, such as Food Handler certification, acquired at applicants own expense. Know Your Worth. We offer our team members:** ", "I like the culture Panda Express offers. Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. It can also help you identify employees who may be ready for a promotion. 22001579. Ultimately, a top shift leader should be . I appreciate your diplomatic response. Are you someone who can handle stress on the job? Panda was founded in 1983 in Glendale, California Panda Express is the largest family-owned American Chinese Restaurant concept in America. Do you rely on past experiences? Full-Time. Explain your answer. Honestly, it wasn't anyone's fault, and I understand that sometimes the blame needs to land somewhere when corporate is looking for answers. Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. If you dont see improvement after a week or two, say that you would let them go. This research is also helpful because many companies will post their new openings using their social media platforms. Job Description Indeed.com. Deliver exceptional dining experience by building an organization where people are inspired to better their own lives. Rather than talking in general terms, talk about a specific time when you gathered the team, developed an action plan, and then accomplished the goal. This is another great chance to make your answer more impactful and unique to you by sharing an example of a time when you took responsibility for your team's failure in an effort to resolve a customer issue. If you take the bus or ride a bike, that works too! Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Shift lead is actual title and money change, able to cook entrees and sides and support Management, step above FOH PIC just running shift. 5. closed register drawer I see that you mention ABC and XYZ in your job posting. ", "My first reaction is to access the situation. Be capable of always delivering exceptional results with high standards and great attitude. Good job! When it comes to complex problem solving, decisions are not always readily reached. 10 any cuts or injuries needs to be concealed As a shift leader, you may be responsible for scheduling employees and ensuring that the restaurant has enough staff to operate efficiently. Give examples of times when you went over and above to meet cleanliness standards in your previous role(s). Food Safety: Local/municipal requirements, such as Food Handler certification, acquired at applicant's own expense. Dress formally if you are in a management-level interview. . $18 to $24 Hourly. I work well under pressure. Panda Restaurant Group, the world leader in Asian dining experiences and parent company of Panda Inn, Panda Express and Hibachi-San, is dedicated to becoming a world leader in people development. What can I do in order to get up to speed quickly? As America's favorite Chinese restaurant, Panda Express has close to 2,000 locations globally and continues to grow over 100 restaurants annually. Apply to Production Supervisor, Order Picker, Account Manager and more! If you have any restrictions on your schedule, it is best to bring this up with the interviewer right away. Consider talking about specific values you can sense when interacting with employees such as kindness, integrity, or respect. The interviewer would like to know that you can professionally and tactfully handle demanding customers and challenging situations. I am able and willing to work overtime, and weekends as well. (9) I am upset. Paid Training to prepare you for success As a shift leader, you may be responsible for managing the restaurants inventory. Please note these are practice interview questions and we are not affiliated with the company mentioned in this post. We do this by creating interview questions that we think you might be asked. 11 no rodents Why did you choose that particular rating for yourself? ", "I've heard and seen, that Panda Express provides a positive environment that actively embraces family values and assists employees in reaching their potential.". Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. You can improve this answer by talking about your rate of accuracy with cash handling and deposits. For example, if you're interested in a particular training program or leadership development opportunity you could ask a question to gain more insight into program specifics. Before an interview, you should always thoroughly research the company's online presence and, if possible, follow them on social media. I am a quick learner. 44. Have a second read of the job description and find theskills and experience required for the position. While performing duties, counter areas are often hot with steam from steam table and food vapors. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. Flashcards. Shift Leader (FT) - Panda Express - DFW Airport. As far as callouts, I called out one day due to an injury outside of work.". Dec 21, 2021 Post Date. Be strategic with your questions. I had already learned how to work well with others, so I just applied those same principles to leading a team.. A free inside look at company reviews and salaries posted anonymously by employees. I was in charge of training new employees, running a register, serving food, and counting all the money at the end of the night. Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. Example: I feel like I thrive in fast-paced environments. However; time may come when you need to speak up about something, and it may not look the best on you. Prefer some Operations experience, Food Safety: You're right - communication is key to being a successful leader. And lastly, do you have internal candidates who are also interviewing for this position? As a shift leader, it is essential to understand how to create and maintain high performing teams that can work together efficiently and effectively. It would help if you did not deny you have a weakness or state strengths as a weakness (I am a perfectionist, or I work too hard and neglect my friends and family). To bring our 2020 vision alive & in action. 21 terms. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Discuss with the interviewer how you typically cope with delays in the workplace. Written by professional interviewers with 62 answer examples and 31 community answer examples. Many of the staff panicked, but I relied on my training, found the fire extinguisher, put the fire out, and made sure that everyone was okay and uninjured. You can make your answer more memorable by being more specific. Are you resourceful when it comes to resolving customer issues? I believe transparency is essential, but if there really is no one to blame but a customer is so unhappy and feels the need to blame someone, I would take the responsibility while trying to remedy the situation.". Learn. 9.manager key- posession by pic/manager, 1. lock back door-all times Consider taking it a step further to talk about the value you see in using social media to connect with customers, communicate about promotional items, etc. ( customer service, clean store, food quality, associate growth . 1. inventory You can help them set goals by providing them with tools and resources to help them achieve their goals. If there is a reason you believe you require an accommodation, please reach out to Human Resources. These positions include assistant manager, general manager, and district manager. '", "I believe the consistency of the quality menu items Panda Express provides makes it stand out. Scheduling is an important skill for a shift leader because it ensures that the restaurant is operating at its full potential. If you are strong in communication, presentation and have the right experience for the job, then apply for the position of Shift Leader at Panda Express today! 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