Write down what you think is important so you can reference it when youre in the role play. These may be used as an additional objective, reliable and relevant assessment method. A poor customer experience and how did you handle 2. Deals on Qantas flights across a range of Australian and international destinations. The process took 9 months. Designed for small to medium businesses. Therefore, any date prior to 2019 might not be accurate. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Our date tracking prior to 2019 was not accurately kept. . We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. I love to brainstorm and hear other people's ideas and expand on them! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. In each of those roles, the key to my success was mastering the business and the products that I worked with. It roughly took three hours, and you had a ten minutes break. ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. Would you have any issues in doing this? Great! The process took 4 weeks. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. Qantas Airways Limited 4.0. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . Then, explain the steps you would take to find the right person with the answer. Mar 3, 2023 - 5.44pm. All Qantas employees are required to pass a security check. During my three years on the job, I never had an issue with an imbalance at the end of a shift. I applied online. From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. tell me about a time that you provided exceptional customer service. How to connect with us through Social media platforms. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. Compare and book travel insurance for your next trip. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! I was in a panic. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. The more details, the better! I had a chat interview for my first processing. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. Fly with us and discover the Qantas difference. Anonymous Employee. To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. I got chat interview with Qantas. Qantas Airways Interview Questions To help you prepare for a Qantas Airways job interview, here are 35 interview questions and answer examples. Excellent! Stage 2 was a role play. Find information on travel requirements and more. Request wheelchair assistance. I interviewed at Qantas in Feb 2023. The process took 9 months. Our interview questions and answers do not represent any organization, school, or company on our site. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . A poor customer experiences and how did you handle it. The process took 2 months. If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. The first time you apply, you'll need to create an account with us. "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Company/Organisation: Qantas: Job Post: Short seminar followed by a one on one interview. ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. Answer dates might appear two to three weeks before they were published. One . The process took 3 weeks. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? I guess its for if were rights person for this position. Great job! Get hired today! My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense I would suggest to really prepare yourself before going to the interview. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. What ideas have you brought to a previous role that have benefitted other staff? Report this . what decisions did you make? Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Continue Reading The Qantas Airways reservation number is +1832 (460)1113. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. The first step is usually a preliminary Qantas interview. Search and book from over 15,000 cruise itineraries. Payment from customers definitely could be in person at the airport, so having experience here is a plus. The process took 1 week. they gave me 5 questions. Read our Terms of Use for more information. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. Also, how exactly will this benefit you in this role? There may be additional role specific questions which you'll need to answer so we can consider your application. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. Qantas. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. In this role, I also took orders and handled customer inquiries and complaints. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. Strong customer experience expertise focused in Management and . 2 of them, i just need to say yes or no. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. Don't be bashful. 107 jobs. ", "Yes, I do! Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles.