How can I get it to redirect back to the homepage outside of the iFrame? var myVar = g_form. vegan) just to try it, does this inconvenience the caterers and staff? I've updated the article. There is, but not with the scripts here. The answer is client scripting. Mark, . Is it plausible for constructed languages to be used to affect thought and control or mold people towards desired outcomes? When the record is submitted using a record producer, you are redirected directly to the generated record. Heres a quick example that should allow you to change the variable set text. ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. I can see advantages to both approaches. Sign-up to get the latest news and update information from ServiceNow Guru! You can also view the icons within. I like this better than what I have, Ill update the article above. That is bizarre i set it up on demo site 15 with the same results on what our code is. I dont have anything for service portal like this currently. Lets try it out! Then you could predictably target that in a client script. Subscribe to get the latest news, events, and blogs. Record producer variables are stored in the question_answer table. I just tested on a clean demo instance and it worked fine there. Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. How To Add Schedule Job In Update Set In ServiceNow? eres a quick tip for a Monday. Just set up a generic example using the scratchpad. With a client script you can target any field on the form and modify its label. My line 3 is the if statement ending with the opening curly brace. This one needs to be done a bit differently. This script takes the values of the 'caller_id . I think form annotations are probably the best option on a standard form. Keep it up. How to hide those. Lets create a new one. Because they have a value, even unchecked check boxes will appear when using this solution. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. I've updated the article. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. (Service catalog fields are "variables", and they are different from normal table fields). getControl('caller_id'); toggleHelp ( myVar. You may have some cases where an un-changed default value might actually be useful information. It is common for users to request that record producers and catalog items be made public on the Content Management System. I notice this works for variables that are not within containers. All About ServiceNow Service Catalog Variables? The element HAS to match in your reference qualifier for the subcategory variable. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. What video game is Charlie playing in Poker Face S01E07? HmmI tried to create the BR, and when I use the syntax checker, I get these errors. Im just spreading the love. If you walk through that reference, youll notice that sc_cat_item_option is empty. You could try the same just to verify. I see what you mean about the scratchpad on the demo site. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. The question that Ill address in this post is different than both of those scenarios though. Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). They basically allow you to target specific elements on the page for manipulation. Save my name, email, and website in this browser for the next time I comment. Hi All, Welcome back. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. The alternative would have been to remove the dom reference and replace it with glide. Came here lots of times when the wiki did not solve my issues. Cheers, Mark. Youre right, its not needed at all. What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. I want to display a HINT when we hover over the selected choice . If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. For multi-row variable set, the title of the variable set is returned. February 27, 2023 . Why is eval being used? This is a lot more helpful. servicenow catalog variable types. Is there a reason that code wont work on a base task business rule? The only issue I have is that it only seems to be working for admin users. I have a client that has tones of variables on their items and re-architecting their use of Variables would be a major over-haul. Now this is how these two look in the portal: Lets navigate to the sys_choice table. This functionality should be a user configurable property setting in Service Now. Variables have come a long way since the early days of ServiceNow. I have a need to edit some variables at certain stages of the workflow once the item is created. 0. That is Very Cool. I have a lengthy choice Label for one of my fields . Note: The performance of this report depends on the number of variables and incidents in your system. If you preorder a special airline meal (e.g. Why are non-Western countries siding with China in the UN? The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. Modifying the Label of Form Fields With Client Scripts, //Change the description label to 'My New Label' with bold red text, // gaining control of the variable in question with calling the getControl function and selecting the label, // In this area you can adjust all of the css related styles, //left element id = validate_select_0_title_row, //right element id = validate_select_1_title_row, Bringing the Update Set Picker back from the UI14 Gear Menu, Send a Knowledge Link when Attaching Knowledge, Collapse Navigation and Header Frames via Script, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! The reference qualifier here is important. That should be just what you need. You cant do this using this script. Question asks for Record Producer, not for record created from Record Producer hence answer is B Thanks for the assist! The values populated in one field can determine the values in another. Say if Region is Africa, my next label should say which location in Africa? Using Static Choice Input Variables. Is there a way to achieve the same inspection results of the variables without the use of the eval() function? When the user submits the incident I would like to grab the modified label and insert it in the incident description. Any way to make this work on macros and Macros with labels? Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. } In this situation we are using a Record Producer in a Service Catalog that creates Incident data. To use variables from a Record or a Reference (dot-walking), expand the data pill to show its fields. Ill provide an update when I figure it out and if nobody has already posted it. Is there a fix for this? If you need this to work for non-task tables, you can simply create a duplicate business rule there. Thank you for sharing. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! eval is no more evil than any other method. Is it possible to change the table label using something similar? Thanks for sharing! Letting users select categories may be specific to the scope of the clients work. I dont know of any reason why it wouldnt work. producer.redirect = home.do?sysparm_view=ess; The CMS is different because of the way it handles frames. Unfortunately I dont know of a simple solution for that. It is possible, and this post will show you how it can be done. 0 coins. I used the catalog variable code above and it works great on the catalog item submission form. 1. Can we change the section label similarly. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. Read on for a fairly simple solution to this problem! One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. The post Certified Diversity Recruiters appeared first on Crossfuze. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. We had to take Calgary Patch 3 to resolve this issue. Just wondering if anyone else has seen this? This solution is not compatible with the Service Portal. How do I align things in the following tabular environment? This was just what I was looking for, thanks for sharing. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? Ive updated the instructions above. It is not working for me.. I dont think its been documented anywhere and I havent seen any other use for it other than this. My record producer gathered information like how many sprints they wanted, what project the sprints would fall under, and when they wanted to start the sprints. ServiceNow offers a handy little feature on forms that use choice lists. message += 'Thank you for your submission.'; //Add the information message. However, Im having a hard time wrapping my mind around turning it into a callable(within another client script) or global UI Script. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Having a heck of a time trying to hide variables on the new mobile app, or even make them read-only. is just going to return the string value of whatever field you're asking for. This would allow for easier identification of the entry point for record producer transactions. Youre right! I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. Keep it up. This was just what I was looking for, thanks for sharing. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. Any way to loop through all of my elements that begin with u_, and color them? From the ServiceNow Wiki, here is some documentation to read before you start building your report. The topic is Introduction to Record Producer in ServiceNow. Great point. id); The solution described in this article can now be accomplished using the . Tina, Sign-up to get the latest news and update information from ServiceNow Guru! Next, select the referenced Form Mapping using the drop-down on the 'Use Key . I dont have specific code for that though because it will depend on how your UI macros are constructed. Keep it up. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. Most of the entries in the NAME column of the output from lsof +D /tmp do not begin with /tmp. The issue was a dom reference in the make variables read only client script. Then you can invoke the function from any form with a single line. Here we created a new choice with the following. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. When the record is submitted using a record producer, you are redirected directly to the generated record. I search the glide system class documentation but could not spot it?? Ive updated the code above. You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. Time arrow with "current position" evolving with overlay number. Again a great solution. Continuing on from the example above, the 'Make' variable . 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. The client script is not working. Thanks for your post on this!! You should be able to change the table label of a form (the first form section label) with a script like this. / servicenow catalog variable types. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); below is the server code function Thats handled in the else statement in the business rule script above. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. To learn more, see our tips on writing great answers. Sorted by: 1. My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing.