In case of receipt return, you may get a full refund based on your return. Its called override etc. You will only get angrier if you continue to rely on that. I refuse to get into trouble by not following procedures. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. 5 items, I paid no lower than $25 a piece. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. i shop at 3 different Ross stores on a regular basis. Tap debit card. They wanted to know if that would be an issue. A couple days later I checked my credit card and did not see the credit on my account. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. Suck that I am I week over my stupid 30 days policy! Go on the Hobby Lobby website, and find the store locator. If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction.. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. I Had My Receipt And Used Cash. She said, "[This] store does not do that." 5. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. Butit had to still have original tags on it and show no wear and be resell-able. Once I mislaid the store credit, moved to another state and found it 5 years later. - aren't your clerks supposed to ask. I was just told today by the cashier at Ross that the Reduced items are final sale !!! I tried to return items bought for my daughters room makeover. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. Every single place that you buy from is in it to make a profit. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check. For current store hours in your area, please visit our Store Locator. Note: Protect your cards like cash. However, I have never had a problem with returning merchandise at all. If your purchase was made using a debit or credit card, any refund is issued to that same card. You can explore one of the other refund avenues below instead. Yes,all that without a receipt, it is just a matter of time. Even tho I was w step below mgt. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. If it takes a second to take it should take a second to return. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. There was no change in price on any of the other like items in the store but they would only refund half the value. I'm the shopper who hates to try clothes on in a store. The cashier ask her to explain why i couldn't return. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? :) Can you help? Could not return summer items given as gift. If you lose your store credit, we cannot give you more store credit to replace what you lost. Associates returns must be done with a receipt. It's not big deal to keep recipes. These skimming devices read the data from your card's magnetic stripe, just like a regular card reader. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. Ross is a California based discount department stores chain, targeting middle-income households. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. Timing. It's a fairly common practice among large retailers nowadays. Does anyone know if this is true or had similar experience? That's not ok bc didn't need to buy the items! In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. The saless person said No they don't refund cologne. My son just bought some Guess men's cologne and opened it in the store. Alternatively, merchandise purchased online can be returned using our return-by-mail option. You will get your refund in the same form as the payment method. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. Remember any broken or damaged items can't be returned. Stores give you money back if you give original receipt, I cannot understand your policy. I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. Would not refund. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. (35.93 • .09000= 3.23) She had only deducted $24.99 and charged tax like a regular transaction. Can exchange or store credit be provided without a reciept? So I brought 3 shirts paid in cash a only a week later I found out it doesn't fit I have the tags and everything on it just lost the receipt I wanna return it Is it possible I could get my money back? Also managers are never help they are rude and wrong. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. Keep in mind.l, by store policy the limit is $50 without a receipt. I explained to the person my license even had picture of how little hair I'd have couple months ago because of cancer. As far as if something getting destroyed in the store and no one being made to be responsible for the payment of that item, stores have the option to sale it as is at a discounted rate or zero it out. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. Save my name, email, and website in this browser for the next time I comment. I felt discriminated against and for good reason that I will not go into here. I went to return it 2 days later, and they would not allow me. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. I tried to overlook the attitude she had from the start. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). I need to return some of these items and this is one of them. U get what u pay forwas the very last two companies ( not one being rose obviously) the ONLY PPL WHO BELIEVE THIS??? When we came home the money was already in the card! I'm so hurt and sad by this! 30 days. Ross has very well trained minimum wage robots. The exception to this is if you pay with a check. The fox chapel in pgh pa is also doing a GREAT job. I have been a loyal Ross shopper for a very long time. Unfortunate cause i did love the original patterns of the curtains i returned. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Whether you make payment with the credit card in person at a retail store, online, via phone or through the mail from a catalog, proof of your purchase is simple to locate. Strangely enough, we are humans too that are on your side but are limited by policy. He never left the store with it. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. Return Policy for Fine Jewelry, Swimwear, and Lingerie Anyway, they told me they could not take back liquids. Isn't that a way to see and know if they have defaults? Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. If merchandise was paid for with a check, cash will not be issued for five (5) days. First Name*. Obviously it doesn't have price tag but some other tag. (ridiculous & unnecessary). I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account. I have been shopping at Ross since I was 18. i really did not have time to argue about the whole transaction.