We should point out that all our passengers are responsible for their compliance with the health and admission requirements of the countries they travel to (including transit countries). We can imagine that you have been looking forward to your trip. Click on the link Coronamaatregelen for your destination. In order to guarantee a proper follow-up, VisumCentrale asks that you contact them by e-mail: info@visumcentrale.be. In other words, it wont cover you if the FCDO advises against travel without a travel ban in place, or if youre required to self-isolate at home and/or test. There are specific quarantine rules at each destination, and any additional costs must be paid by you. If you are returning from a non-European destination,regardless of the means of transport, must complete the Passenger Locator Form at the earliest 6 months prior to their arrival in Belgium. You are on the Belgian website. After checking in online, you will immediately receive your boarding pass, which is very convenient! Call them at 0902 150 45 (0.75 euros / min). You can already enter the seat number. To change a name, passenger, or passenger type (you can correct a spelling error without paying a fee), To change accommodation, departure or destination airport, or to change a flight not operated by TUI Airways. When checking in online, you may need certain documents for your destination. This means that the new date of departure can fall after this period of one year, as long as the booking is made at the latest one year after the issue date. Tui has announced a "Covid-19 cover . Can you no longer use your TUI Holiday and you would like to sell it to recover your money? You cannot cancel these online through your account. Have had a negative PCR test - Certificates based on a RT-PCR are valid for 72 hours . Easyjets latest Travel Restriction Protection policy offers some protection against Covid disruption until 31 December 2022. But if you would rather not travel right now, you willreceive a refund for the cancellation. Does this option interest you? You can check the most recent measures at each destination here. Prior online check-in* is quick and easy and allows you to avoid long queues at the airport. The cancellation policy that Ross and Zaita booked their Airbnb under in August 2021. After you received the voucher, you can submit a request for a refund via https://www.tuifly.be/en/corona-voucher. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. However, you should wait until you receive the voucher by e-mail. You will be responsible for paying the amendment fee of 25 per person. Wondering what documents you need for your destination? With any airline booking, its vital to take out insurance. You will receive a refund for the cancellation within 2 weeks. Martin Lewis has now shared . You can also call the TUI fly Customer Service Center at +32 (0) 2 717 86 61. Please take into account that you have to retain or upgrade your insurance products. After all, the safety of all our customers and employees is our top priority. During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. Will your flight take place but do you prefer not to travel right now? There's loads going on behind the scenes to make sure your journey's as smooth as can be - for example, they've got more standby aircraft available than ever before and have recruited more colleagues. This applies to all cancellations including for medical reasons. Your file will be processed as soon as possible. International travel this summer is looking uncertain (Image . If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. This also applies to people under the age of 18. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. Print the QR code or save it on a digital device and keep it ready at check-in. This is a special protection in case of pandemics and epidemics and includes medical support and treatment even in COVID-19 cases worldwide. Any rebooked flight must be completed by 31 December 2023. Important Note: Keep in mind that some parts of your holiday package like activities, transportation, attraction tickets might be non-refundable. Are you travelling back to Belgium from a European destination? Then as from 11/03 it is no longer compulsory to fill in the Belgian Passenger Locator Form. For Morocco: +212 5 22 63 46 00 (local tariff), For France: 0899 190 043 (max. You can contact the TUI Customer Service Center by telephone at +32 (0) 2 717 86 60. TUI Lakes & Mountains holidays to Switzerland, due to depart on or before 30 June 2021. See more on Wizzairs flight change fees. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. The travel provider has made the decision to "cancel all holidays" to Costa . This field is no longer mandatory and can be left blank if you do not yet know your seat number. Recovered from COVID-19 at least 11 days after testing positive within the last 180 days. TUI has changed its refund policy following the Foreign and Commonwealth Office 's recent announcement advising Britons against all but essential travel due to the ongoing coronavirus pandemic . If you booked a package holiday or a hotel only, visit the following articles: See travelhealthpro.org.uk - for current travel health news. In addition, the person you are transferring the booking to must accept the transfer and TUIs terms and conditions 7 days or more before the booking to receive the holiday. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. A 24/7 emergency hotline and an app in various European languages . Our website contains information for each country as to the available destinations (more information is available at https://www.tuifly.be/en/corona-measures) and the measures that have been taken (more information is available at https://www.tuifly.be/en/flightinfo-corona-measures). For instance, if the Foreign, Commonwealth & Development Office (FCDO) suddenly advises against travel to your destination, an airline isnt required by law to cancel the flight or to offer you a refund. Given the circumstances, TUI fly will extend its validity by one year. If your flight has been cancelled but if the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid. Customers whose holiday bookings were protected under the Atol scheme will now have that cover extended to vouchers issued between 10 March and 30 September if the cancellation was a result of the . -4.20 -2.51%. The traveller should inform TUI Airlines Belgium NV in writing of the cancellation before the date of the flight, with indication of the reference number of the booking (s). We therefore advise you to check your mailbox regularly. Tui last month reported a loss of 2bn (1.8bn) in the first nine months of its financial year after revenues crashed by 98% between April and June, the period of the most intense lockdown . We're part of TUI Group - one of the world's leading travel companies. Analytische cookies helpen ons te begrijpen hoe bezoekers onze website gebruiken, door anoniem gegevens te verzamelen en te rapporteren. In case you spend more than the amount of the voucher, you must pay the difference of the actual amount spent and the vouchers value. TUI allows you to amend your booking and itinerary by using Manage My Booking in your TUI account. Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. Check out the table in the section below for all types of change fees. TUI fly has made the necessary arrangements to ensure that you can travel safely and without worries. This applies to new bookings made between 23 July 2020 and 30 September 2020 for travel between 20 August 2020 and 30 April 2021 using TUI Airways flights for TUI . If you travel to a destination where a COVID-19 (PCR) test is not obligatory, you need to take this test not earlier than 72 hours before your departure. Some countries may impose temperature checks, health certificates, tests, certain nationality requirements and/or specific documents. This way you will always have the most recently updated information. Contact our TUI fly Customer Service Center: If you wish to cancel your flight, the normal cancellation conditions apply. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. The travel company Tui has narrowed its annual losses but is reviewing whether to make cuts to the remainder of its winter programme in light of rising coronavirus cases and the spread of the . For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. There are several advantages to checking in online! TUI is happy to help you! You will receive a refund within 2 weeks. For some destinations, you dont need to take a test if you have been fully vaccinated for at least 14 days. We also ask you to place your handbag, backpack or laptop bag weighing up to 10 kg and with maximum dimensions of 30 x 30 x 15 cm underneath the seat in front of you. . For more information, consult the website of the Belgian government (https://www.info-coronavirus.be/en/), the website of the Federal Public Service Foreign Affairs (https://diplomatie.belgium.be/en) or the embassy/consulate at your destination. All guests travelling on holiday with TUI this year will automatically receive a supplementary holiday guarantee cover at no extra cost. With thousands of flights being cancelled this summer, it's really important to book your flights with a flexible provider. Jet2, easyJet, TUI and Ryan Air have all updated their coronavirus policies after the news of the quarantine hotels. If your flight was cancelled before 17/06/2021 you will receive a voucher by e-mail. This is because the cancellation rules for these bookings are different. At some destinations, an exception is made and testing is not obligatory if you are fully vaccinated or have recovered from COVID-19. Read the frequently asked questions about your TUI fly flight, the available destinations and the measures we have taken to offer you a safe and comfortable trip here. See our frequently asked questions relating to COVID-19, covering both before you travel and while you're away, so you can book with confidence. We are closely monitoring travel advice via the following website: https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. You will find an overview of these suppliers below. To upgrade a service, add on a flight extra, upgrade a room type or board basis, To change duration, the time of a TUI Airways flight or to travel on an earlier date than planned. Unfortunately, we cant allow you to board the plane if you are not in the possession of the correctly completed and stamped documents. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. You can book this All-Risk insurance up to 57 days prior to your departure. Attention: a refund is only possible if you have not yet used the voucher. For Covid related reasons you can also make a fee-free change right up until your day of departure. This policy does not apply to holidays departing from 1 May 2022. "They said if you want your money back, you can only get 20% of it back . Your file will be processed as soon as possible. The issue date and the expiry date of the initially issued voucher will remain applicable. If the same flight can take place from another Belgian airport of departure, the change is also free of charge.